Customer service is good Customer service is good. The online virtual feature is great. However, the order status was very unclear after order was placed. I had to follow up with customer service twice to get the delivery schedule.

When I called agent was great! When I called, she was very helpful and pleasant and she gave me the information that I needed to get my order worked on and shipped to me. However, I am very disappointed in the whole processing of the order and the fact that I was never contacted about the photo being rejected!!! I paid in September/October and sent glasses in January but wasn’t contacted by you as to why it was taking so long to process the order!

Horrible customer service Horrible customer service. One lie after another when your order is a month late. They game the system pretty well, with tools in place to make it look like they care about the customer, but it's all a charade. Do yourself a favor a look elsewhere for your purchase

Long delivery, and not quite right It took longer than expected to receive and I had to contact customer service to find out they were missing information. The prescription also seems a little off. Things are a little fuzzier than my other glasses with the same prescription

101 days to get my new glasses 101 days from acknowledging receipt of my glasses to replacements arriving. Their website says about 2 weeks. Plus over 20 chases, getting Better Business Bureau involved, and a registered letter to their CEO. Woeful customer service. If I hadn't kept chasing I think I would still be sitting waiting for replacements.