Horrible customer service Horrible customer service. One lie after another when your order is a month late. They game the system pretty well, with tools in place to make it look like they care about the customer, but it's all a charade. Do yourself a favor a look elsewhere for your purchase

The glasses arrived in pristine… The glasses arrived in pristine condition and I love them. The process was overall simple, direct , and cost effective. I will say however the communication was heavily lacking as my frames arrived at the beginning of the month. And then I waited almost three weeks before I got any correspondence or updates. And when I DID get an update, I was that the process was done and the glasses were being shipped back to me. Why… set up the expectation that I would get step-by-step auto updates to only NOT do that. Three weeks is to me quite a long time of radio silence. Either change the expectation OR give the updates.

I ended up ordering the wrong lenses I ended up ordering the wrong lenses. Ordering bifocals and not progressives. I know I wear 2 different prescriptions so in my mind thats a bifocal so I'm upset with myself. Maybe receiving a picture of what to expect is better than words. I have ordered correctly in the past. They are ok for most tasks but I can't wear them at work due to focusing issues with computer screen and reading at 15 -18"..

Avoid This Company! Would highly recommend to avoid them! It took well over a month to get my glasses back, not 4-7 days as they say. I would send them a note asking about status after hearing nothing. They would respond it should be done in 1-2 days and they would e-mail when sent. A week later, nothing so e-mailed them and they send nasty e-mail that I need to wait until they respond, after it has been a week later than they said they would respond. Then use excuse that it didn’t pass their high standards and are remaking them. They did this twice after week 2 and week 4. Finally after week 5 I was given notice they were sending them. Their pupil distance app didn’t work either. I would have been better off just paying a regular store the 30% I saved then use Lensabl. Never again!

Got a pair of lenses made/installed on… Got a pair of lenses made/installed on a rimless montblanc frame of mine. The lenses were nice, transitions with polished edges. They did a good job, fit size and shape all perfect..it did have to go to its second level of creation due to whatever reason so it took a little longer than originally stated but everything turned out great. Not sure if I'd trust them with my cartier frames though..