I have now used Lensabl 3 times to… I have now used Lensabl 3 times to replace the lenses in my frames. Should have learned my lesson the first time. Every time I have had to send them back for a redo. In Lensabl's favor they did remake them. I have since found another company online that is better, faster and cheaper, so I will not be using lensabl again.

Horrible customer service Horrible customer service. One lie after another when your order is a month late. They game the system pretty well, with tools in place to make it look like they care about the customer, but it's all a charade. Do yourself a favor a look elsewhere for your purchase

101 days to get my new glasses 101 days from acknowledging receipt of my glasses to replacements arriving. Their website says about 2 weeks. Plus over 20 chases, getting Better Business Bureau involved, and a registered letter to their CEO. Woeful customer service. If I hadn't kept chasing I think I would still be sitting waiting for replacements.

The process tracking needs improvement The process tracking needs improvement. There is a slot in the order viewing that shows what step of the process the glasses are in before completion but it does not update. The product was of quality but there was no confirmation until the day of shipment

When I called agent was great! When I called, she was very helpful and pleasant and she gave me the information that I needed to get my order worked on and shipped to me. However, I am very disappointed in the whole processing of the order and the fact that I was never contacted about the photo being rejected!!! I paid in September/October and sent glasses in January but wasn’t contacted by you as to why it was taking so long to process the order!