Took Way To Long I placed my order back in early December, two pairs of glasses of which one got broken while in processing at Lensable, only for it to take another two months to replace the broken pair and have them prescribed. I’m glad I was told what happened but then told me they are waiting for confirmation on replacement, like really?? I finally received my order 19th February. I felt given the time and the incident that occurred my order should’ve become priority but it seemed it just fell in line with the rest of their orders.

Horrible customer service Horrible customer service. One lie after another when your order is a month late. They game the system pretty well, with tools in place to make it look like they care about the customer, but it's all a charade. Do yourself a favor a look elsewhere for your purchase

The glasses arrived in pristine… The glasses arrived in pristine condition and I love them. The process was overall simple, direct , and cost effective. I will say however the communication was heavily lacking as my frames arrived at the beginning of the month. And then I waited almost three weeks before I got any correspondence or updates. And when I DID get an update, I was that the process was done and the glasses were being shipped back to me. Why… set up the expectation that I would get step-by-step auto updates to only NOT do that. Three weeks is to me quite a long time of radio silence. Either change the expectation OR give the updates.

101 days to get my new glasses 101 days from acknowledging receipt of my glasses to replacements arriving. Their website says about 2 weeks. Plus over 20 chases, getting Better Business Bureau involved, and a registered letter to their CEO. Woeful customer service. If I hadn't kept chasing I think I would still be sitting waiting for replacements.

Got a pair of lenses made/installed on… Got a pair of lenses made/installed on a rimless montblanc frame of mine. The lenses were nice, transitions with polished edges. They did a good job, fit size and shape all perfect..it did have to go to its second level of creation due to whatever reason so it took a little longer than originally stated but everything turned out great. Not sure if I'd trust them with my cartier frames though..