I have now used Lensabl 3 times to… I have now used Lensabl 3 times to replace the lenses in my frames. Should have learned my lesson the first time. Every time I have had to send them back for a redo. In Lensabl's favor they did remake them. I have since found another company online that is better, faster and cheaper, so I will not be using lensabl again.

I am delighted with my new lenses! I am delighted with my new lenses! I ordered 2 pair-one tinted, one clear. My vision is sharp and crystal clear with either. Uploading all my information was pretty straightforward and I got a quick response to the one question I had. Turn around time was very reasonable and I paid 1/2 the price for both pair that I was quoted for one locally. My vintage harlequin frames were treated with the utmost care and the two sturdy cases and eye glass care kits were a nice surprise. I could not be happier with my purchase. Excellent experience from start to finish.

Absolutely terrible Absolutely terrible. Website says four to seven business days and I finally received my order after EIGHT WEEKS. One of the pairs wasn’t done correctly and the other pair was a pair of cheap readers they put my prescription in that kinda looked like the pair I sent it but were a totally different pair of glasses. Customer service it terrible, the phone and chat agents only have access to the same information you do on the website, so you have to wait for an email back to get any real information. I want MY glasses back! Not something that kinda of looks like them you picked up at the pharmacy counter.

Took Way To Long I placed my order back in early December, two pairs of glasses of which one got broken while in processing at Lensable, only for it to take another two months to replace the broken pair and have them prescribed. I’m glad I was told what happened but then told me they are waiting for confirmation on replacement, like really?? I finally received my order 19th February. I felt given the time and the incident that occurred my order should’ve become priority but it seemed it just fell in line with the rest of their orders.

101 days to get my new glasses 101 days from acknowledging receipt of my glasses to replacements arriving. Their website says about 2 weeks. Plus over 20 chases, getting Better Business Bureau involved, and a registered letter to their CEO. Woeful customer service. If I hadn't kept chasing I think I would still be sitting waiting for replacements.