Easy to order Easy to order, quick delivery, frames and lens look great!

Customer service is good Customer service is good. The online virtual feature is great. However, the order status was very unclear after order was placed. I had to follow up with customer service twice to get the delivery schedule.

Horrible customer service Horrible customer service. One lie after another when your order is a month late. They game the system pretty well, with tools in place to make it look like they care about the customer, but it's all a charade. Do yourself a favor a look elsewhere for your purchase

A Pleasant Surprise I know it’s not much but I didn’t read the instructions for sending glasses — cases would not be returned. MINE WAS! Thank you!

The glasses arrived in pristine… The glasses arrived in pristine condition and I love them. The process was overall simple, direct , and cost effective. I will say however the communication was heavily lacking as my frames arrived at the beginning of the month. And then I waited almost three weeks before I got any correspondence or updates. And when I DID get an update, I was that the process was done and the glasses were being shipped back to me. Why… set up the expectation that I would get step-by-step auto updates to only NOT do that. Three weeks is to me quite a long time of radio silence. Either change the expectation OR give the updates.