Horrible customer service Horrible customer service. Bought mine from Bose, who was taken over by Lexie ONE WEEK LATER and sold to me without full disclosure. Now the hearing aids are failing; sound quality has eroded and become tinny, one or the other goes mute intermittently, had to replace both wires, battery in the left one wears out twice as fast as the right even when I replace both at the same time. Lexie says call Bose. Bose says call Lexie. Neither will take responsibility. An utter disgrace.

While it took a bit to get in touch…great service While it took a bit to get in touch with them. Messaging them on Facebook did the trick. I talked to Caleb who did an awesome job removing my problem. He was really polite and it ended up being a great experience. Thanks!

Lexie warranty is useless! My husband’s left Lexie B2 stopped working after 9 months. He spent days on the phone trying to get help. Eventually, customer support told him to buy two new wires at $100 plus shipping, which didn’t help. They next advised sending both aids back for an evaluation that we had to pay for if they didn’t discover defect issue. And they would not refund the cost of the wires that did nothing to solve the problem. Of course, we would be charged shipping to the company and they would not get the aids back for several weeks. When he asked if I could simply send the broken one, Gabriel said that wasn’t their policy. When he asked if they would send two news ones to use while Lexie fixed the one that broke, Gabriel repeated the standard policy. Lexie is an unreliable product and the company is inflexible about helping customers with problems with their products. What warranty???

Lexie hearing aids are the best! Lexie hearing aids are the best I've ever had. I can hearing better now, things I haven't heard in many years. TV is enjoyable now!

The service person I spoke to her name… The service person I spoke to her name was Jane was knowledgeable and well spoken and knew exactly what to tell me to help her identify my request really great service Tony