I bought the B1s for my mother in… I bought the B1s for my mother in August, by November one wasn't working at all My mother is bedridden, always cold so no sweat, and bathed by her hospice service who is trained to check for hearing aids so there is no there is very little chance they got wet. I paid for care kit plan I never received. I paid for the protection plan which is a total scam. What does it protect? When I called service and convinced them it wasn't working by doing the trouble shooting I had already done several times, they told me to send them in and the supervisor would send me a quote. They want to make sure they didn't get wet. If you want to try these my advice would be don't get the protection plan, pay all at once if you can, the care and protection plans offer nothing, a scam to get more money. The price initially; $799, after 24 months I will have paid $1424. Almost double! Close to audiologist assisted hearing aids. If mom could walk I would have gone with this.

Great Great product!

Poor build quality I have the B1's and The volume down on my right hearing aid stopped working after about 3 weeks, the left just started shutting off whenever I touched my ear and would then start again, but would default the volume to almost zero. You have to send them in to be serviced and there no guarantee they will cover anything under warranty not to mention you have no clue how long you'll need to survive without hearing. As far as amplification, I would rate them a 4 and build quality and support a 1.

Patrick went over and above to help me Patrick went over and above to help me. He was amazing!!

Horrible customer service Horrible customer service. Bought mine from Bose, who was taken over by Lexie ONE WEEK LATER and sold to me without full disclosure. Now the hearing aids are failing; sound quality has eroded and become tinny, one or the other goes mute intermittently, had to replace both wires, battery in the left one wears out twice as fast as the right even when I replace both at the same time. Lexie says call Bose. Bose says call Lexie. Neither will take responsibility. An utter disgrace.