While it took a bit to get in touch…great service While it took a bit to get in touch with them. Messaging them on Facebook did the trick. I talked to Caleb who did an awesome job removing my problem. He was really polite and it ended up being a great experience. Thanks!

Horrible customer service Horrible customer service. Bought mine from Bose, who was taken over by Lexie ONE WEEK LATER and sold to me without full disclosure. Now the hearing aids are failing; sound quality has eroded and become tinny, one or the other goes mute intermittently, had to replace both wires, battery in the left one wears out twice as fast as the right even when I replace both at the same time. Lexie says call Bose. Bose says call Lexie. Neither will take responsibility. An utter disgrace.

The hearing aide doesn't sync properly… The hearing aide doesn't sync properly to your phone. I can't be used if it's not synced.

Lexie warranty is useless! My husband’s left Lexie B2 stopped working after 9 months. He spent days on the phone trying to get help. Eventually, customer support told him to buy two new wires at $100 plus shipping, which didn’t help. They next advised sending both aids back for an evaluation that we had to pay for if they didn’t discover defect issue. And they would not refund the cost of the wires that did nothing to solve the problem. Of course, we would be charged shipping to the company and they would not get the aids back for several weeks. When he asked if I could simply send the broken one, Gabriel said that wasn’t their policy. When he asked if they would send two news ones to use while Lexie fixed the one that broke, Gabriel repeated the standard policy. Lexie is an unreliable product and the company is inflexible about helping customers with problems with their products. What warranty???

Aids are meh; customer service is the pits Lexie is a very weird company. Superficial gushing but once you've paid the service is chaotic, indifferent or nonexistent. I own two different models - the Lumens and the B2 upgrade. The aids themselves are okay. They repaired the first pair but the same one died again. Now I own the B2s with better sound but an absolutely rotten app. If you buy Lexies, do yourself a favor and immediately ask for the $90 protection plan so you can buy replacements for $350 or half the purchase price because they won't tell you about it - and it's an extremely limited offer too. When you buy aids they'll love-bomb you with "everything ok?" calls but when you actually need help, and you will, it's 'bye! After endless trouobleshooting, the only thing that worked to connect the first app was to delete my account and reenter it. This took numerous special meetings on their end, but it worked! Now the app for the new Bose aids is "unable to connect to server" and after endless repetitive troubleshooting and blaming my device ("go ask someone in your house to use their phone" "but I live alone...") support refuses to delete my account and start again. Now they won't respond to requests for help. I'm stuck with $899 aids and no app which is a mediocrity anyway but necessary to tuning the aids (no battery gauge, terrible controls). The company's internal communications are awful as is their transparency. Be prepared for a struggle followed by silence when something goes wrong - which it will.