The service person I spoke to her name… The service person I spoke to her name was Jane was knowledgeable and well spoken and knew exactly what to tell me to help her identify my request really great service Tony

Great hardware and customer service, mediocre app The B2's are great hearing aids. They restored the crispness and definition to my hearing which has been deteriorating for several years. The performance and customizability are excellent. It's very nice not to have to depend on an audiologist for adjustments. They are comfortable and hardly noticeable after a few minutes. Battery life is more than adequate; they're only down to about 40% after using them all day. But the phone app is weak. It didn't connect reliably to two different Android phones (versions 9 and 13), despite spending over an hour with Support on the phone, and the tone control is a simple "bass/treble" slider instead of a multi-band equalizer. Customer support is great though. Very responsive, actual people answer the phone, and agent Jane Zwane was patient, dedicated, and a pleasure to work with. She and the hardware get five stars but the app only two, which I guess makes four overall.

These earing aids are useless the… These earing aids are useless the batteries go dead after a few hours the tubs are to small molds don't go far enough in your ear I'm stuck paying for something I can't use so don't buy them

The hearing aide doesn't sync properly… The hearing aide doesn't sync properly to your phone. I can't be used if it's not synced.

For what they are I have not worn hearing aid in the past. I didn't know what to expect or what they would sound like. I find them comfortable when I got the right earpiece that fit me. Over all they have been very good. Once I get used to wearing hearing aids I will look for better quality aids (Bluetooth streaming and rechargeable batteries). For what they are I'll give them 5 stars because they work as advertised.