Loving Was great no problems, needed help and help was provided. Devices works amazingly!!!

Lexie warranty is useless! My husband’s left Lexie B2 stopped working after 9 months. He spent days on the phone trying to get help. Eventually, customer support told him to buy two new wires at $100 plus shipping, which didn’t help. They next advised sending both aids back for an evaluation that we had to pay for if they didn’t discover defect issue. And they would not refund the cost of the wires that did nothing to solve the problem. Of course, we would be charged shipping to the company and they would not get the aids back for several weeks. When he asked if I could simply send the broken one, Gabriel said that wasn’t their policy. When he asked if they would send two news ones to use while Lexie fixed the one that broke, Gabriel repeated the standard policy. Lexie is an unreliable product and the company is inflexible about helping customers with problems with their products. What warranty???

Patrick went over and above to help me Patrick went over and above to help me. He was amazing!!

The service person I spoke to her name… The service person I spoke to her name was Jane was knowledgeable and well spoken and knew exactly what to tell me to help her identify my request really great service Tony

Over a year ago i tried the Lexie… Over a year ago i tried the Lexie hearing aid , it just didnt work for me i returned them back within a few days in the return level that was provided , now a year later , i am getting email saying they are trying to charge my credit card for payment , why , there is something very shady going on with this company