Poor build quality I have the B1's and The volume down on my right hearing aid stopped working after about 3 weeks, the left just started shutting off whenever I touched my ear and would then start again, but would default the volume to almost zero. You have to send them in to be serviced and there no guarantee they will cover anything under warranty not to mention you have no clue how long you'll need to survive without hearing. As far as amplification, I would rate them a 4 and build quality and support a 1.

Loving Was great no problems, needed help and help was provided. Devices works amazingly!!!

Lexie B1 by Bose Hearing Aid - Failed Product & Support While the product (B1 by Bose) is decent, the reliability is poor to unacceptable. The wires fail regularly and as mentioned by many people, are not a warranty item and need to be purchased at $50 each failure (I have had 3 failed). Unfortunately this is not the only problem, customer service and shipping are also very poor. I have been waiting for nearly 4 weeks from my purchase date to receive a replacement wire. The part has been shipped twice and because Lexie only uses USPS, they have no idea why the part has not been delivered. They insist that they are only able to ship via USPS and also insist that it's not their problem that the USPS can not complete a delivery to my mailbox in a condo building (normal keyed cluster mailbox). Lexie was unwilling to do anything to expedite shipping on the third attempt. To make matters worse, Bose the manufacturer was my initial experience with the product that also failed. They offered a refund if I returned the original (failed) set and re-purchased from Lexie which I did. It was returned in September 2022 and now at the end of January 2023, Bose says they have no idea why they have not issued my credit only to confirm that its a "really long time". This business partnership between Bose and Lexie seems like a scam. They do not stand behind the product at all, offer "Worst in Class" customer service and are unable to refund money that they agree is not theirs. As I stated earlier, the product when it works is decent and a good value. Unfortunately, the product requires support which is non existent. Have a Great Day! John Butler

Lexie warranty is useless! My husband’s left Lexie B2 stopped working after 9 months. He spent days on the phone trying to get help. Eventually, customer support told him to buy two new wires at $100 plus shipping, which didn’t help. They next advised sending both aids back for an evaluation that we had to pay for if they didn’t discover defect issue. And they would not refund the cost of the wires that did nothing to solve the problem. Of course, we would be charged shipping to the company and they would not get the aids back for several weeks. When he asked if I could simply send the broken one, Gabriel said that wasn’t their policy. When he asked if they would send two news ones to use while Lexie fixed the one that broke, Gabriel repeated the standard policy. Lexie is an unreliable product and the company is inflexible about helping customers with problems with their products. What warranty???

Aids are meh; customer service is the pits Lexie is a very weird company. Superficial gushing but once you've paid the service is chaotic, indifferent or nonexistent. I own two different models - the Lumens and the B2 upgrade. The aids themselves are okay. They repaired the first pair but the same one died again. Now I own the B2s with better sound but an absolutely rotten app. If you buy Lexies, do yourself a favor and immediately ask for the $90 protection plan so you can buy replacements for $350 or half the purchase price because they won't tell you about it - and it's an extremely limited offer too. When you buy aids they'll love-bomb you with "everything ok?" calls but when you actually need help, and you will, it's 'bye! After endless trouobleshooting, the only thing that worked to connect the first app was to delete my account and reenter it. This took numerous special meetings on their end, but it worked! Now the app for the new Bose aids is "unable to connect to server" and after endless repetitive troubleshooting and blaming my device ("go ask someone in your house to use their phone" "but I live alone...") support refuses to delete my account and start again. Now they won't respond to requests for help. I'm stuck with $899 aids and no app which is a mediocrity anyway but necessary to tuning the aids (no battery gauge, terrible controls). The company's internal communications are awful as is their transparency. Be prepared for a struggle followed by silence when something goes wrong - which it will.