Vicki, Inverness, FL
GBThe best! The best! I have lost 2 pairs of Lexies and had to reprogram my app. I could not have done it without the help from Jane @ the Lexie company this last time. She has was very patient and calm with me. I would not have any other brand than Lexies. I LOVE them. The fact that I can set up specific situations such as church, movies, outdoor, etc is invaluable. Nothing for me but Lexies. Thank you, Jane!
Claudia C
GBLexie warranty is useless! My husband’s left Lexie B2 stopped working after 9 months. He spent days on the phone trying to get help. Eventually, customer support told him to buy two new wires at $100 plus shipping, which didn’t help. They next advised sending both aids back for an evaluation that we had to pay for if they didn’t discover defect issue. And they would not refund the cost of the wires that did nothing to solve the problem. Of course, we would be charged shipping to the company and they would not get the aids back for several weeks. When he asked if I could simply send the broken one, Gabriel said that wasn’t their policy. When he asked if they would send two news ones to use while Lexie fixed the one that broke, Gabriel repeated the standard policy. Lexie is an unreliable product and the company is inflexible about helping customers with problems with their products. What warranty???
Anthony Barreiro
GBThe service person I spoke to her name… The service person I spoke to her name was Jane was knowledgeable and well spoken and knew exactly what to tell me to help her identify my request really great service Tony
julio maldonado
GBThe hearing aide doesn't sync properly… The hearing aide doesn't sync properly to your phone. I can't be used if it's not synced.
Jerome Bloomer
GBFor what they are I have not worn hearing aid in the past. I didn't know what to expect or what they would sound like. I find them comfortable when I got the right earpiece that fit me. Over all they have been very good. Once I get used to wearing hearing aids I will look for better quality aids (Bluetooth streaming and rechargeable batteries). For what they are I'll give them 5 stars because they work as advertised.