Lexie warranty is useless! My husband’s left Lexie B2 stopped working after 9 months. He spent days on the phone trying to get help. Eventually, customer support told him to buy two new wires at $100 plus shipping, which didn’t help. They next advised sending both aids back for an evaluation that we had to pay for if they didn’t discover defect issue. And they would not refund the cost of the wires that did nothing to solve the problem. Of course, we would be charged shipping to the company and they would not get the aids back for several weeks. When he asked if I could simply send the broken one, Gabriel said that wasn’t their policy. When he asked if they would send two news ones to use while Lexie fixed the one that broke, Gabriel repeated the standard policy. Lexie is an unreliable product and the company is inflexible about helping customers with problems with their products. What warranty???

Over a year ago i tried the Lexie… Over a year ago i tried the Lexie hearing aid , it just didnt work for me i returned them back within a few days in the return level that was provided , now a year later , i am getting email saying they are trying to charge my credit card for payment , why , there is something very shady going on with this company

Great hardware and customer service, mediocre app The B2's are great hearing aids. They restored the crispness and definition to my hearing which has been deteriorating for several years. The performance and customizability are excellent. It's very nice not to have to depend on an audiologist for adjustments. They are comfortable and hardly noticeable after a few minutes. Battery life is more than adequate; they're only down to about 40% after using them all day. But the phone app is weak. It didn't connect reliably to two different Android phones (versions 9 and 13), despite spending over an hour with Support on the phone, and the tone control is a simple "bass/treble" slider instead of a multi-band equalizer. Customer support is great though. Very responsive, actual people answer the phone, and agent Jane Zwane was patient, dedicated, and a pleasure to work with. She and the hardware get five stars but the app only two, which I guess makes four overall.

I bought the B1s for my mother in… I bought the B1s for my mother in August, by November one wasn't working at all My mother is bedridden, always cold so no sweat, and bathed by her hospice service who is trained to check for hearing aids so there is no there is very little chance they got wet. I paid for care kit plan I never received. I paid for the protection plan which is a total scam. What does it protect? When I called service and convinced them it wasn't working by doing the trouble shooting I had already done several times, they told me to send them in and the supervisor would send me a quote. They want to make sure they didn't get wet. If you want to try these my advice would be don't get the protection plan, pay all at once if you can, the care and protection plans offer nothing, a scam to get more money. The price initially; $799, after 24 months I will have paid $1424. Almost double! Close to audiologist assisted hearing aids. If mom could walk I would have gone with this.

Great Great product!