Lexie B1 by Bose Hearing Aid - Failed Product & Support While the product (B1 by Bose) is decent, the reliability is poor to unacceptable. The wires fail regularly and as mentioned by many people, are not a warranty item and need to be purchased at $50 each failure (I have had 3 failed). Unfortunately this is not the only problem, customer service and shipping are also very poor. I have been waiting for nearly 4 weeks from my purchase date to receive a replacement wire. The part has been shipped twice and because Lexie only uses USPS, they have no idea why the part has not been delivered. They insist that they are only able to ship via USPS and also insist that it's not their problem that the USPS can not complete a delivery to my mailbox in a condo building (normal keyed cluster mailbox). Lexie was unwilling to do anything to expedite shipping on the third attempt. To make matters worse, Bose the manufacturer was my initial experience with the product that also failed. They offered a refund if I returned the original (failed) set and re-purchased from Lexie which I did. It was returned in September 2022 and now at the end of January 2023, Bose says they have no idea why they have not issued my credit only to confirm that its a "really long time". This business partnership between Bose and Lexie seems like a scam. They do not stand behind the product at all, offer "Worst in Class" customer service and are unable to refund money that they agree is not theirs. As I stated earlier, the product when it works is decent and a good value. Unfortunately, the product requires support which is non existent. Have a Great Day! John Butler

Over a year ago i tried the Lexie… Over a year ago i tried the Lexie hearing aid , it just didnt work for me i returned them back within a few days in the return level that was provided , now a year later , i am getting email saying they are trying to charge my credit card for payment , why , there is something very shady going on with this company

Poor build quality I have the B1's and The volume down on my right hearing aid stopped working after about 3 weeks, the left just started shutting off whenever I touched my ear and would then start again, but would default the volume to almost zero. You have to send them in to be serviced and there no guarantee they will cover anything under warranty not to mention you have no clue how long you'll need to survive without hearing. As far as amplification, I would rate them a 4 and build quality and support a 1.

The service person I spoke to her name… The service person I spoke to her name was Jane was knowledgeable and well spoken and knew exactly what to tell me to help her identify my request really great service Tony

Loving Was great no problems, needed help and help was provided. Devices works amazingly!!!