The best! The best! I have lost 2 pairs of Lexies and had to reprogram my app. I could not have done it without the help from Jane @ the Lexie company this last time. She has was very patient and calm with me. I would not have any other brand than Lexies. I LOVE them. The fact that I can set up specific situations such as church, movies, outdoor, etc is invaluable. Nothing for me but Lexies. Thank you, Jane!

Lexie warranty is useless! My husband’s left Lexie B2 stopped working after 9 months. He spent days on the phone trying to get help. Eventually, customer support told him to buy two new wires at $100 plus shipping, which didn’t help. They next advised sending both aids back for an evaluation that we had to pay for if they didn’t discover defect issue. And they would not refund the cost of the wires that did nothing to solve the problem. Of course, we would be charged shipping to the company and they would not get the aids back for several weeks. When he asked if I could simply send the broken one, Gabriel said that wasn’t their policy. When he asked if they would send two news ones to use while Lexie fixed the one that broke, Gabriel repeated the standard policy. Lexie is an unreliable product and the company is inflexible about helping customers with problems with their products. What warranty???

Great hardware and customer service, mediocre app The B2's are great hearing aids. They restored the crispness and definition to my hearing which has been deteriorating for several years. The performance and customizability are excellent. It's very nice not to have to depend on an audiologist for adjustments. They are comfortable and hardly noticeable after a few minutes. Battery life is more than adequate; they're only down to about 40% after using them all day. But the phone app is weak. It didn't connect reliably to two different Android phones (versions 9 and 13), despite spending over an hour with Support on the phone, and the tone control is a simple "bass/treble" slider instead of a multi-band equalizer. Customer support is great though. Very responsive, actual people answer the phone, and agent Jane Zwane was patient, dedicated, and a pleasure to work with. She and the hardware get five stars but the app only two, which I guess makes four overall.

Patrick went over and above to help me Patrick went over and above to help me. He was amazing!!

For what they are I have not worn hearing aid in the past. I didn't know what to expect or what they would sound like. I find them comfortable when I got the right earpiece that fit me. Over all they have been very good. Once I get used to wearing hearing aids I will look for better quality aids (Bluetooth streaming and rechargeable batteries). For what they are I'll give them 5 stars because they work as advertised.