Lexie B1 by Bose Hearing Aid - Failed Product & Support While the product (B1 by Bose) is decent, the reliability is poor to unacceptable. The wires fail regularly and as mentioned by many people, are not a warranty item and need to be purchased at $50 each failure (I have had 3 failed). Unfortunately this is not the only problem, customer service and shipping are also very poor. I have been waiting for nearly 4 weeks from my purchase date to receive a replacement wire. The part has been shipped twice and because Lexie only uses USPS, they have no idea why the part has not been delivered. They insist that they are only able to ship via USPS and also insist that it's not their problem that the USPS can not complete a delivery to my mailbox in a condo building (normal keyed cluster mailbox). Lexie was unwilling to do anything to expedite shipping on the third attempt. To make matters worse, Bose the manufacturer was my initial experience with the product that also failed. They offered a refund if I returned the original (failed) set and re-purchased from Lexie which I did. It was returned in September 2022 and now at the end of January 2023, Bose says they have no idea why they have not issued my credit only to confirm that its a "really long time". This business partnership between Bose and Lexie seems like a scam. They do not stand behind the product at all, offer "Worst in Class" customer service and are unable to refund money that they agree is not theirs. As I stated earlier, the product when it works is decent and a good value. Unfortunately, the product requires support which is non existent. Have a Great Day! John Butler

Poor build quality I have the B1's and The volume down on my right hearing aid stopped working after about 3 weeks, the left just started shutting off whenever I touched my ear and would then start again, but would default the volume to almost zero. You have to send them in to be serviced and there no guarantee they will cover anything under warranty not to mention you have no clue how long you'll need to survive without hearing. As far as amplification, I would rate them a 4 and build quality and support a 1.

I bought the B1s for my mother in… I bought the B1s for my mother in August, by November one wasn't working at all My mother is bedridden, always cold so no sweat, and bathed by her hospice service who is trained to check for hearing aids so there is no there is very little chance they got wet. I paid for care kit plan I never received. I paid for the protection plan which is a total scam. What does it protect? When I called service and convinced them it wasn't working by doing the trouble shooting I had already done several times, they told me to send them in and the supervisor would send me a quote. They want to make sure they didn't get wet. If you want to try these my advice would be don't get the protection plan, pay all at once if you can, the care and protection plans offer nothing, a scam to get more money. The price initially; $799, after 24 months I will have paid $1424. Almost double! Close to audiologist assisted hearing aids. If mom could walk I would have gone with this.

Lexie warranty is useless! My husband’s left Lexie B2 stopped working after 9 months. He spent days on the phone trying to get help. Eventually, customer support told him to buy two new wires at $100 plus shipping, which didn’t help. They next advised sending both aids back for an evaluation that we had to pay for if they didn’t discover defect issue. And they would not refund the cost of the wires that did nothing to solve the problem. Of course, we would be charged shipping to the company and they would not get the aids back for several weeks. When he asked if I could simply send the broken one, Gabriel said that wasn’t their policy. When he asked if they would send two news ones to use while Lexie fixed the one that broke, Gabriel repeated the standard policy. Lexie is an unreliable product and the company is inflexible about helping customers with problems with their products. What warranty???

Patrick went over and above to help me Patrick went over and above to help me. He was amazing!!