I bought the B1s for my mother in… I bought the B1s for my mother in August, by November one wasn't working at all My mother is bedridden, always cold so no sweat, and bathed by her hospice service who is trained to check for hearing aids so there is no there is very little chance they got wet. I paid for care kit plan I never received. I paid for the protection plan which is a total scam. What does it protect? When I called service and convinced them it wasn't working by doing the trouble shooting I had already done several times, they told me to send them in and the supervisor would send me a quote. They want to make sure they didn't get wet. If you want to try these my advice would be don't get the protection plan, pay all at once if you can, the care and protection plans offer nothing, a scam to get more money. The price initially; $799, after 24 months I will have paid $1424. Almost double! Close to audiologist assisted hearing aids. If mom could walk I would have gone with this.

Loving Was great no problems, needed help and help was provided. Devices works amazingly!!!

Lexie warranty is useless! My husband’s left Lexie B2 stopped working after 9 months. He spent days on the phone trying to get help. Eventually, customer support told him to buy two new wires at $100 plus shipping, which didn’t help. They next advised sending both aids back for an evaluation that we had to pay for if they didn’t discover defect issue. And they would not refund the cost of the wires that did nothing to solve the problem. Of course, we would be charged shipping to the company and they would not get the aids back for several weeks. When he asked if I could simply send the broken one, Gabriel said that wasn’t their policy. When he asked if they would send two news ones to use while Lexie fixed the one that broke, Gabriel repeated the standard policy. Lexie is an unreliable product and the company is inflexible about helping customers with problems with their products. What warranty???

While it took a bit to get in touch…great service While it took a bit to get in touch with them. Messaging them on Facebook did the trick. I talked to Caleb who did an awesome job removing my problem. He was really polite and it ended up being a great experience. Thanks!

These earing aids are useless the… These earing aids are useless the batteries go dead after a few hours the tubs are to small molds don't go far enough in your ear I'm stuck paying for something I can't use so don't buy them