Over a year ago i tried the Lexie… Over a year ago i tried the Lexie hearing aid , it just didnt work for me i returned them back within a few days in the return level that was provided , now a year later , i am getting email saying they are trying to charge my credit card for payment , why , there is something very shady going on with this company

The hearing aide doesn't sync properly… The hearing aide doesn't sync properly to your phone. I can't be used if it's not synced.

Lexie warranty is useless! My husband’s left Lexie B2 stopped working after 9 months. He spent days on the phone trying to get help. Eventually, customer support told him to buy two new wires at $100 plus shipping, which didn’t help. They next advised sending both aids back for an evaluation that we had to pay for if they didn’t discover defect issue. And they would not refund the cost of the wires that did nothing to solve the problem. Of course, we would be charged shipping to the company and they would not get the aids back for several weeks. When he asked if I could simply send the broken one, Gabriel said that wasn’t their policy. When he asked if they would send two news ones to use while Lexie fixed the one that broke, Gabriel repeated the standard policy. Lexie is an unreliable product and the company is inflexible about helping customers with problems with their products. What warranty???

I regret my purchase These screech and squeal upon certain sounds and whenever anything gets near them…hands, coat collars, seat-backs, etc. it’s so loud that people around you will hear it. Have tried every option and nothing works…none of the other domes, no settings, nothing. Phone streaming has so much static I had to stop using it. Lexie makes claims of their customer support - I claim BS. I emailed them twice with not even a reply. Tried their instagram account and no reply there either. I regret my purchase.

While it took a bit to get in touch…great service While it took a bit to get in touch with them. Messaging them on Facebook did the trick. I talked to Caleb who did an awesome job removing my problem. He was really polite and it ended up being a great experience. Thanks!