Colleen Murphy
GBI ordered the exact same lenses 2 years … I ordered the exact same lenses 2 years ago, and they have lasted through every successful (and a few unsuccessful) adventure! Hiking, biking, skiing, running, playing with toddlers, wrestling with boys -- these lenses have held up SO WELL. The price was significantly less than the off-line retailer quoted me, and I'm so glad I took a chance. The quality is great!!
James
THShipping Screwed Up I have bought prescription lenses numerous times from ADS and until my last transaction, had a positive experience. My last transaction was shipped to the incorrect address. I alerted the staff to this, and the excuse I got was that on their internal system, it showed the address they shipped to. The address I specified was printed on the receipt so there is a problem with their system. This is not my problem and I'm not interested in why it was incorrectly shipped. I was able to recover the item and have it forwarded to me, but it's resulted in an an additional two weeks to receive the item. I was in a hurry to get item for a golf trip so the delay was very disappointing. I received a sincere apology, but unfortunately an apology doesn't do anything to help my situation. I believe in retail, when the vendor makes a mistake they have to stand behind it and make a gesture like a store credit and provide an assurance that they will do whatever it takes to make sure I be whole in case the goods can't be recovered.
KEVIN MONEY
GBAlmost perfect: Need way to check order status online ADS Sports Eyewear site was easy too use and when I asked a question the response was immediate and answered everything to my satisfaction. The only reason I went for 4 stars instead of 5 was it would be nice to have a way to check the status of an order on the website without having to email someone at the company. Once you order, it feels like your order goes into the void with no way to know what is happening unless you send an email asking for a status update. Short of that everything was great and I'm am extremely happy with my purchase.
KARL STOUPA
GBLove there web site Love there web site , like the way when you change color in the lens you can see it on the type of glasses you have selected ! I forgot to give them my discount code and when asked they gave it to me anyway ! only one negative wanted an extra set of gaskets and they forgot ( riding glasses ) would shop again with them ...
Jamey Mauldin
GBJust like the previous poster Just like the previous poster, I ordered my RX sunglasses back on Feb 20th, It's now March 28th. Still no glasses. Very poor if any communication on them. Have said they've not passed inspection twice and had to be sent back....really? No response in emails after days of asking. They have several email addresses listed on their web page for communications but no one responds. Terrible customer service and no $472 glasses to comment on. Ticked Off!