Kyle
GBAbsolutely zero communication from… Absolutely zero communication from them. I understand that right now the world is struggling. But all I want is someone to respond. I ordered some sunglasses on the 16th July. Non prescription. I received an email telling me my order was being processed. Since then I’ve heard nothing. I’ve emailed them 5 times and I’ve even used the live chat on the website, but still nothing. I’m at a loss for what to do if I’m honest? Right now all I have is an email saying adseyewear have taken my money. If anything I hope this review will get me a response. Otherwise I’ll have to cancel the payment. I would like to leave something positive, but unfortunately I can’t.
Tim Robins
GBBeware of ADS I've been a customer for years. Since COVID, the company is non functional. No one answers the phone or returns voicemail. I finally got the cell of one person who tried to help me with an order, but over a month later I still don't have my order AND they cancelled part of the order as they tried 3 times to make the lenses and gave up. This lens was something I'd ordered many times in the past. My suggestion is find another vendor. This company is effectively closed.
KIM CHIN
GBMy eyes are happy so I am happy My eyes are happy so I am happy. Living in California means lots of sunshine so sunglasses are a must. But with myopia and astigmatism, many eyewear stores will only suggest very conservative looking frames. ADS' highly informative website and broad range of sports frames gave me confidence to try them out. Turns out their ordering process was very detailed which further bolstered my confidence that this company knows what they're doing. I am definitely returning next year to get another great looking, functional, and affordable pair of glasses.
James
THShipping Screwed Up I have bought prescription lenses numerous times from ADS and until my last transaction, had a positive experience. My last transaction was shipped to the incorrect address. I alerted the staff to this, and the excuse I got was that on their internal system, it showed the address they shipped to. The address I specified was printed on the receipt so there is a problem with their system. This is not my problem and I'm not interested in why it was incorrectly shipped. I was able to recover the item and have it forwarded to me, but it's resulted in an an additional two weeks to receive the item. I was in a hurry to get item for a golf trip so the delay was very disappointing. I received a sincere apology, but unfortunately an apology doesn't do anything to help my situation. I believe in retail, when the vendor makes a mistake they have to stand behind it and make a gesture like a store credit and provide an assurance that they will do whatever it takes to make sure I be whole in case the goods can't be recovered.
Kelly S
GBBest lenses, awesome color I have a very high prescription and with the type of sunglasses I wanted they do wrap around the eye. ADS specializes in these types of lenses for prescription but there is still some bubbly “fisheye” effect, not as bad as one would expect though. I will say they have the best lenses I’ve ever looked through, I would say even better than Oakley’s lenses with more options too! The colors are amazing when viewing through my Trivex Copper/brown polarized lenses. 4/5, the only thing setting them away from a 5 is the fisheye effect I get.