JeffE
GBI am giving two stars because this company has difficulties being honest and efficient I am giving two stars because this is my second order with ads sports eyewear. Obviously the first experience was good because I went back. This time, wow!! I ordered 3 weeks ago and emailed them for status. The company NEVER responded. I called today and was given every excuse for every issue. There has been an issue with the servers but they try to answer every email quickly. Seems that it is a common excuse to pass the blame. Where are my glasses? We will be getting them out today. How convenient that you found them when I called. This is a second rate company and will never get my business again.
Tim Robins
GBBeware of ADS I've been a customer for years. Since COVID, the company is non functional. No one answers the phone or returns voicemail. I finally got the cell of one person who tried to help me with an order, but over a month later I still don't have my order AND they cancelled part of the order as they tried 3 times to make the lenses and gave up. This lens was something I'd ordered many times in the past. My suggestion is find another vendor. This company is effectively closed.
Kyle
GBAbsolutely zero communication from… Absolutely zero communication from them. I understand that right now the world is struggling. But all I want is someone to respond. I ordered some sunglasses on the 16th July. Non prescription. I received an email telling me my order was being processed. Since then I’ve heard nothing. I’ve emailed them 5 times and I’ve even used the live chat on the website, but still nothing. I’m at a loss for what to do if I’m honest? Right now all I have is an email saying adseyewear have taken my money. If anything I hope this review will get me a response. Otherwise I’ll have to cancel the payment. I would like to leave something positive, but unfortunately I can’t.
KEVIN MONEY
GBAlmost perfect: Need way to check order status online ADS Sports Eyewear site was easy too use and when I asked a question the response was immediate and answered everything to my satisfaction. The only reason I went for 4 stars instead of 5 was it would be nice to have a way to check the status of an order on the website without having to email someone at the company. Once you order, it feels like your order goes into the void with no way to know what is happening unless you send an email asking for a status update. Short of that everything was great and I'm am extremely happy with my purchase.
Colleen Murphy
GBI ordered the exact same lenses 2 years … I ordered the exact same lenses 2 years ago, and they have lasted through every successful (and a few unsuccessful) adventure! Hiking, biking, skiing, running, playing with toddlers, wrestling with boys -- these lenses have held up SO WELL. The price was significantly less than the off-line retailer quoted me, and I'm so glad I took a chance. The quality is great!!