customer
NZAvoid buying safety glasses from VS Got a prescription safety glasses end of July 2023 and already its been coming apart. When enquired blames it on hot climate for the glasses to come apart. Had got it before and even in hot srea nothing happened but this time its in tatters. Customer service was not helpful and felt they didn't want to help at all as if they accept their low quality workmanship then they have to refund. Never will buy from here. Joel
David Emershaw
GBA simple single vision lens was not… A simple single vision lens was not made correctly, had distortion and made me feel dizzy, could not use the sunglasses. Asked for refund but was told no refunds. Agreed to have lenses remade but had to pay shipping and more money for remake. Process took 3 months and the lens remake is no better than the first time. I have been wearing glasses for 30 years and have never had this type of problem. It does not seem the lab this company uses had the capability to make prescription lenses for wrap style frames.
Joel Davis
GBZero stars!!! Zero stars!!! Ok, for first. I ordered 2 pairs of glasses. One cheaper,($78.24.) Second pair was($234.00.) We paid separate shipping for each pair. Understanding the more expensive pair would take time. And also with the understanding the less expensive pair would arrive within 7 to ten days, per your website. After three and a half weeks we called your company and had discouragement. VS Eyewear explained that their lab was behind. And had not started production. At that time we asked for a refund. They blatantly denied the refund, saying lenses were in process and once they were in process there was no refund. Finally after five weeks of waiting. And listening to factitious and belittling responses from Mike DeMasi and Tara Demasi. I received one pair of glasses (the cheaper ones.) That were to order. The more expensive ones were most definitely not! We ordered 47-16-130 for both. And recieved not that. This company is seething with incompetence. And knowing the arrogance of the owners of this company, and having the displeasure of concordance. I doubt that they have the ability to reconcile. If anyone has questions or concerns about my review. joeldavis277 @gmail.com . I have all related correspondences and receipts. To fortify my anger towards VS Eyewear.
Ashton Anderson
CATerrible customer support amiss this… Terrible customer support amiss this whole Covid-19 thing. no one could give a answer on when the glasses would ship out until it was past there "Can not be canceled point" of the sale. Glasses had well over a month to be delivered before i needed them and only went with this company because it appeared they could deliver... wrong!! Not only did they not show up when i need them, they did not show up at all. 2 whole months and $112USD later not only did i get shafted in having to buy a local pair, im out $112 American and never even got a refund from these crooks.
kevin teaford
GBPoor craftsmanship I been using the (welding) flip up shades for 30 years and was quite disappointed when they arrived. Right off, I noticed the poor quality and the lenses were not aligned with each other (the lens welds were not aligned). Then I went to install them on my glasses and the points where the frame slips over the glasses was not even close, unlike the other two flip lenses I have, they pop right on. So, whoever made these, made the connection points on the flip ups way to far apart, to fit any glasses properly (1/2" to far apart). Consequently, I spent almost two hours bending and trying to find a way to make the flip ups fit. Unfortunately, I had to use zip ties to make it work and now I can't take them off, without a lot of labor to put them back on.