My experience has been so wonderful My experience has been so wonderful! Even when I threw my artist a curveball by adding a last minute changes everything was handled with such kindness and professionalism! Thank you so much!

They such a great job on this portrait They did such a great job on this portrait and it has such sentimental meaning to us !!! My son’s dad on our wedding day and he died when our son was 10. Combining him with his dad on his wedding day is awesome

Very good quality artwork I was pleased beyond expectation with the quality of artwork. My complaint was due to the shipping address being wrong and the impression that I got was that it was my fault and they were not too willing to try and reroute my delivery address. In addition I was told I would have to pay an additional $30 fee.Fortunately I had to intercept the delivery via FedEx once it arrived in the USA. Consumers, please pay attention to your billing and shipping instructions when placing orders as the company will not necessarily accommodate any adjustments regarding this. This experience was the only thing that upset me. I basically had to solve my own problem regarding this as they seemed more concerned with blaming me for this error rather than actually executing a solution. Instead they argued that they sent it to the address I previously gave them. I spoke with more than one agent regarding my issue and reminded them I was in the process of moving from the beginning of my transaction.

I haven't received the final product… I haven't received the final product yet, but the proofs look really good. Great communication throughout and always changed what I asked for.

The painting turned out great The painting turned out great. It involved making a few edits and several options were provided very quickly. The process was easy and quick. The only issue that occurred was that the frame was damaged slightly, but noticeably, during shipping. This took a little time to resolve as it required involving the shipping company. In the end, the cost of the frame was refunded. This unfortunately means that I'll have to go to a local frame shop to have a frame made, but that wasn't PortraitFlip's fault. The frame and painting were well-packaged. Sometimes these things just happen during shipping. Fortunately the painting was not damaged.