Very good quality artwork I was pleased beyond expectation with the quality of artwork. My complaint was due to the shipping address being wrong and the impression that I got was that it was my fault and they were not too willing to try and reroute my delivery address. In addition I was told I would have to pay an additional $30 fee.Fortunately I had to intercept the delivery via FedEx once it arrived in the USA. Consumers, please pay attention to your billing and shipping instructions when placing orders as the company will not necessarily accommodate any adjustments regarding this. This experience was the only thing that upset me. I basically had to solve my own problem regarding this as they seemed more concerned with blaming me for this error rather than actually executing a solution. Instead they argued that they sent it to the address I previously gave them. I spoke with more than one agent regarding my issue and reminded them I was in the process of moving from the beginning of my transaction.

The ordering and follow up have been… The ordering and follow up have been great. Looking forward to receiving my portrait. So happy they answered email questions quickly.

My first experience went well Very nice and fast customer service. My package arrived just as the tracking app said and the artwork is just like the picture. If needing to get another loved one painted I’d come back here.

Incredible pet portraits I have used portrait flip twice, once after the passing of our cat and again for our dog. The portraits of them turned out beautifully, looked just like them! They were happy to do different background colors and make changes/edits through the process to ensure it would be what we hoped for. It’s really lovely to have these to remember our sweet pets by.

Beautiful work and a great experience I was a bit nervous using an online service to paint a portrait, but the dozens and dozens of sample work online looked wonderful so I took a chance. I had an oil painting done from a photo of my wife and I. I was hoping to have it arrive in time for my wife's birthday which was only one month away. Shortly after submitting my photo a customer service rep contacted me to explain the process. Per my request, the artist made several alterations to the photo such as removing the background, removing a watch, adjust the lighting, remoce glare from my wife's glasses, ect... After a few days, they sent me a photoshop proof of all the alterations I requested. Once I approved the proof the artist started painting the portrait. After a couple weeks the initial painting was completed, which was great, but there were a few things that didn't look quite right to me and so, I requested several revisions to the painting which the artiat was happy to do until I was pleased with the painting. With all of my revisions, I wasn't sure the painting would arrive in time for my wife's birthday, but they managed to get it framed and shipped out just in time! My wife loved the painting which turned out beautifully. I couldn't have been more pleased with my experience and would highly recommend them!