Have purchased many watches from them Have purchased many watches from them. I always get one of the premium wheels and always Level 1 which is the overwhelming percentage if you look it up. The values they claim are suspect at best, can usually find same watches for same $ or even less. Finally got a Tier 2 on a "pre owned" watch. It arrived poorly packaged, heavily damaged, claimed to be valuable. My watch guy tells me it's worthless in its current condition. Have provided photos, multiple emails, finally got refund instructions - don't work, out the $ and also some customs/brokerage fees. Bordering on scam/fraud and may report to consumer rights/law enforcement. UPDATE Shortly after posting this review, someone else reached out to me directly from the company. They resolved the situation promptly, advised it was on an exception basis. Docking a star because: They need better overview of suppliers as this wasn’t what was promised/expected. They made trying to resolve the issue time consuming and painful until I posted this review. All in all, I am satisfied with the way this was eventually resolved. For me personally, it’s not worth the headache risk - particularly given the complexities (out of their control to be fair) of cross border logistics for purchases and returns.

Amazing watches Absolutely love the watches I have received so far from Watchgang! Orders have been received in very timely manner within billing date. Packaging is great and have had no issues whatsoever with receiving damaged packaging. Only issue I have had so far is with the last watch I received itself and it wasn't an awful issue. It's where the case and the band meet. It is a metal band and it catches from time to time on the case. Will most definitely continue with my subscription.

To be honest To be honest, don't usually leave reviews. With that being said I'm only leaving this one because I'm absolutely 💯 satisfied to this point. I've only received 2 watches one from a wheel spin which landed on tier 4. Was stoked! Both have been worth much more than what I paid for them. Fast shipping and beautiful watches. To anyone unsure if they want to sign up, just saying try it. Won't be disappointed. Thanks watch gang!

Ordered a watch that isn't working… Ordered a watch that isn't working properly. Have contacted by email and called leaving a message. No response. Horrible to no customer service. Don't recommend using this company.

The customer service at WatchGang is amazing The customer service at watchgang is amazing. Out of the 11 wheel spins I've done and the two years of subscription watch I have had one issue. The customer service team was fantastic and responsive. They helped immediately and solved my problem. They responded with time frames, solutions and seemed to genuinely care which is rare today.