Watches for more than they cost I am a platinum member. This means I spend $434.81 per quarter for a new watch. The one I just got was the Spinnaker Dumas. It's a nice watch but can be bought from Spinnaker directly for $299.00 right now. Feel like I got ripped off. Will be cancelling my service with watchgang.

Sub Par (DONT WASTE YOUR MONEY) Sub par communication, seems like they drop ship the products made a purchase off their wheel got lumped into the overwhelming majority that end up with level 1 valued watches. Quick google search found the watch for $25 less than what they claimed it’s worth… fast forward 3 days later no updates on order just that usps is still pending the product. DO NOT BUY. If you like a watch on the site just google and buy it directly so you don’t have to pay the middle man price.

The customer service at WatchGang is amazing The customer service at watchgang is amazing. Out of the 11 wheel spins I've done and the two years of subscription watch I have had one issue. The customer service team was fantastic and responsive. They helped immediately and solved my problem. They responded with time frames, solutions and seemed to genuinely care which is rare today.

Never Disappointed! Worth it! Hands down the best subscription service I've encountered. Watchgang has stood by their promise to send me a new Watch every month, and I've never been disappointed. Every watch they've sent me has been a treasure. This company has expanded my knowledge and appreciation for luxury watches. I can't wait for my new Watch to ship every month, it's like Christmas! I highly recommend this service to anyone with a growing interest in the ways of the Watch, or looking to expand their wardrobe. I promise it will benefit you on the long run!

Have purchased many watches from them Have purchased many watches from them. I always get one of the premium wheels and always Level 1 which is the overwhelming percentage if you look it up. The values they claim are suspect at best, can usually find same watches for same $ or even less. Finally got a Tier 2 on a "pre owned" watch. It arrived poorly packaged, heavily damaged, claimed to be valuable. My watch guy tells me it's worthless in its current condition. Have provided photos, multiple emails, finally got refund instructions - don't work, out the $ and also some customs/brokerage fees. Bordering on scam/fraud and may report to consumer rights/law enforcement. UPDATE Shortly after posting this review, someone else reached out to me directly from the company. They resolved the situation promptly, advised it was on an exception basis. Docking a star because: They need better overview of suppliers as this wasn’t what was promised/expected. They made trying to resolve the issue time consuming and painful until I posted this review. All in all, I am satisfied with the way this was eventually resolved. For me personally, it’s not worth the headache risk - particularly given the complexities (out of their control to be fair) of cross border logistics for purchases and returns.