Love the watch! Spun The Wheel for a watch that was shipped quickly, packaged professionally, and was beyond my expectations in its stylishness and design. What an exciting way to way shop--I know I'll be spinning The Wheel again!

I've been a member since November 2016 I've been a member since November 2016. I have been on all the tiers possible; regular, black, platinum and even Centum 5 times. I have spun the wheel many, too many, times. The biggest drawback is the size of my collection and the number of watch cases I need to house my growing collection. I haven't loved every watch but I have given away the lower end watches and traded the higher end watches I did not prefer. It has opened my eyes to MANY new micro brands. My favorite is the Terra Cielo Mare line of Italian watches.

Have purchased many watches from them Have purchased many watches from them. I always get one of the premium wheels and always Level 1 which is the overwhelming percentage if you look it up. The values they claim are suspect at best, can usually find same watches for same $ or even less. Finally got a Tier 2 on a "pre owned" watch. It arrived poorly packaged, heavily damaged, claimed to be valuable. My watch guy tells me it's worthless in its current condition. Have provided photos, multiple emails, finally got refund instructions - don't work, out the $ and also some customs/brokerage fees. Bordering on scam/fraud and may report to consumer rights/law enforcement. UPDATE Shortly after posting this review, someone else reached out to me directly from the company. They resolved the situation promptly, advised it was on an exception basis. Docking a star because: They need better overview of suppliers as this wasn’t what was promised/expected. They made trying to resolve the issue time consuming and painful until I posted this review. All in all, I am satisfied with the way this was eventually resolved. For me personally, it’s not worth the headache risk - particularly given the complexities (out of their control to be fair) of cross border logistics for purchases and returns.

Satisfied & Intrigued... I have been an original tier member for quite sometime and have always enjoyed the watches I received. I just upgraded to the black tier and my first watch that I received was a very nice Carrero watch that has already seen a lot of wrist time. I am always excited when I open my mailbox and there is a new package in there from Watchgang.

The customer service at WatchGang is amazing The customer service at watchgang is amazing. Out of the 11 wheel spins I've done and the two years of subscription watch I have had one issue. The customer service team was fantastic and responsive. They helped immediately and solved my problem. They responded with time frames, solutions and seemed to genuinely care which is rare today.