Very helpful and good experience I was having trouble redeeming my Groupon. Groupon was no help. Qualtry solved my problem right away.

I typically like this company and their… I typically like this company and their products. I placed an order on November 27th. Paid for the items to be produced in the US (not overseas). My first items didn't arrive until December 29th. The others came in January. LONG after I needed them for gifts and to use for the holidays. I sent a couple emails and didn't receive any type of satisfactory answer. Just that they were busy this season. It was disappointing to think things were taken care of only to have to scramble when items didn't arrive on time.

It took me tons of emails and… It took me tons of emails and frustration just to get the code to give to the merchant for a dog collar. Finally received the items 5-6 weeks after buying it. Was constantly told the merchant had to fix the code issue.

Terrible communication and customer… Terrible communication and customer service! I inquired about the status of my order several times and was told it was being processed every time. Once I finally received my order, 3 of the items were missing. I contacted customer service again to find out 1 of the items was out of stock. Still no mention of the other 2 items. I contacted customer service AGAIN to find out the same. Instead of issuing a credit, they sent me a $20 gift card, but the cost of the out of stock items was $42. When I questioned my refund, I was told to dispute it with my bank. I shop online all the time and have never heard of this. DO NO SHOP HERE!

Love the look and quality of the dog… Love the look and quality of the dog collars, but unfortunately the phone number was transposed, which is the reason for the 3 star rating. Customer service has been great and once I get my replacements, it will be 5 star.