My orter was Stolen I order the first collar as gift. When it was stolen out of the mailbox before the recipient received it I told Qualtry right away! Their reaction surprised me!! They got right to work and and shipped and shipped a new one! I couldn’t believe it! Now That! Is AMAZING CUSTOMER SERVIC! Thank You Qualtry Sincerely, MamaJ A Customer for Life

I typically like this company and their… I typically like this company and their products. I placed an order on November 27th. Paid for the items to be produced in the US (not overseas). My first items didn't arrive until December 29th. The others came in January. LONG after I needed them for gifts and to use for the holidays. I sent a couple emails and didn't receive any type of satisfactory answer. Just that they were busy this season. It was disappointing to think things were taken care of only to have to scramble when items didn't arrive on time.

Horrible service! Horrible service!! Always an excuse for taking 2-3 weeks to ship my order. Never can reach anyone by phone because the lines are constantly busy or not working. Takes 3-4 emails to get a half response. Chat never works.

Lovely Pashmina Lovely Pashmina. It is not as soft as I anticipated but still lovely. Wen I selected white thread for the monogram it did not keep that choice but moved to yellow. Not my favorite color at all. Because of multiple steps for completing the order, I did not catch it. Perhaps making check out easier, would have helped me catch the error. 4 stars for the check out process only.

Great Customer Service and Product!! I was very pleased with the luggage tags I ordered. Perfect. More important was how your customer service personnel handled my problem and walked me through the ordering process to make my mistakes disappear and I received my order as promised. A BIG Thank You.