Solution Fixed! Ordered some wax and vessels 3 weeks ago. Asked for an update and got a response immediately. TWW team put a rush on my order, (been waiting for 3 weeks) and it finally arrived. However somewhere in the mix the mail carrier lost half the order. They resolved that issue promptly as well. To say the least, I will continue doing business with TWW family, as they always get to back you, are always polite and helpful, and always got your back! Thanks team.

Love The Wooden Wick Co! Love The Wooden Wick Co! All their products are amazing & high quality! The always come up w/ new ideas including DIY kits for us small business owners to try, which I absolutely love! I just wish you guys had local pick up available hopefully soon! 💙

I absolutely LOVE Wooden Wick Co I absolutely LOVE Wooden Wick Co. shipping is reasonable and the free shipping is always a plus. I’ve never had any issue with customer service getting back to me only during the Holiday season it’s slow (but that is to be expected). I’ve only had one issue And it was resolved in minutes and I will continue to come back. Thank you

Excellent Company and customer service I'd never had a bad experience with Wooden Wick except for 1 delayed order, but they replied to my messages in timely manner and I got my packaged after couple of days. I love their Maker Perks program as well and of course the free shipping! If you're looking for high-quality and eco-conscious materials, Wooden Wick is the right one for you!

Extraordinary Products! I've been shopping here for about a year! I feel their customer service has excelled as they grow and take on new employees, and I love their fragrances, soaps, vessels and just about all of their products. They're a high end company; but also focus on their conscientiousness and care for the environment and all natural vegan ingredients! Their free shipping and perks are added bonuses!!!! LOVE ❤️