Does not match pictures and non-existant support Benisouk gets an extra bad review for their lack of customer service. It started with the shipment when there was no notification of how long it would take or that it would take over a month more than listed anywhere on their website (it took 2!) to receive my order. And then when one of the rugs arrived, the color was NOT as photographed in the image. Red vs. Pink is very different when you're designing a room and paying a lot of money for something. Since I emailed to inquire, they have stopped responding. Quality of the rug seems fine but the color is what I'm concerned about. Based on reading other reviews, if something goes wrong, good luck. It's a risk/cost you have to be willing to take.

Very Pleased! Everything done online, so ordering an expensive rug was a leap of faith. There was also an extensive (10-12 week) wait time for the rug, but it was worth the wait. it's a lovely rug and fits my newly renovated room wonderfully. and my pet's love it too - the 100% wool rug is now their favorite place to nap!

So happy with these! The pillows are beautiful, luxurious yet sturdy. Incredible craftspersonship— so well made, they will last years, if not generations. The colors were just as pictured on the website, so choosing was easy, and they fit perfectly in our home. It took a little longer than other online sources for decor such as Anthropologie or Pottery Barn but so worth the wait. The quality is greatly superior to anything I’ve seen at those retailers. Feels good to support a real person rather than a machine.

Beautiful Morroccan rug! I ordered a rug from Benisouk without knowing much about the company. I was extremely pleased with my experience. They have a huge inventory of beautiful handmade rugs, and our rug was delivered in just a few days. Their website shows numerous pictures of each item and our rug was exactly as pictured. I would definitely order from them again.

Returning rugs 'stuck in customs' - no refund. Buyer beware! I've since come to realise my experience is identical to dozens of others, making me wish I had read reviews prior to falling for the glitzy website. The rug I bought was returned to Benisouk well within the 14 day returns window, and FEDEX has even said it was delivered. But according to Benisouk it is apparently 'stuck in customs'. Benisouk provide no proof of this, no evidence of any communication with customs, constant reassurances that they are 'working hard' to retrieve it from customs, but now six months in, I hold zero hope of ever receiving a refund for this and now they are not returning my emails. Benisouk states that we should use their own 'authorised' returns company, to guarantee delivery, but this is ludicrous. They quote you virtually the price of the rug to return it. I got a quote from the same company at a fraction of the cost of the return that they quoted me. Naturally I pursued that route. Now there is nothing to show for it. If you are thinking of purchasing any product with this company - spend a moment reviewing all the 1 star reviews first, and then draw your own conclusions.