benisouk.com

8865 COMMODITY CIRCLE, 32819, Orlando, United States
image
4.30
Based on 20 Reviews

5

80.00%

4

0.00%

3

5.00%

2

0.00%

1

15.00%
About benisouk.com

Authentic Moroccan Art

Tags
Contact Info

You need to Login first to submit your review.

image
Shelley
CA

Ordering through Benisouk was a breeze Ordering through Benisouk was a breeze. Rug arrived in a timely fashion and is wonderfully made; our new pup adores it too! Understanding that while this rug is durable, it’s also important to note how easily the dye can be removed or can bleed. Found this out after dog had small accident on it. Typical. Otherwise it is a lovely, warm addition to my eclectic living room!

image
Matthew
GB

Returning rugs 'stuck in customs' - no refund. Buyer beware! I've since come to realise my experience is identical to dozens of others, making me wish I had read reviews prior to falling for the glitzy website. The rug I bought was returned to Benisouk well within the 14 day returns window, and FEDEX has even said it was delivered. But according to Benisouk it is apparently 'stuck in customs'. Benisouk provide no proof of this, no evidence of any communication with customs, constant reassurances that they are 'working hard' to retrieve it from customs, but now six months in, I hold zero hope of ever receiving a refund for this and now they are not returning my emails. Benisouk states that we should use their own 'authorised' returns company, to guarantee delivery, but this is ludicrous. They quote you virtually the price of the rug to return it. I got a quote from the same company at a fraction of the cost of the return that they quoted me. Naturally I pursued that route. Now there is nothing to show for it. If you are thinking of purchasing any product with this company - spend a moment reviewing all the 1 star reviews first, and then draw your own conclusions.

image
disappointed customer
GB

Buyer beware. Buyer beware. Fraudulent company and purchase. Ordered 1st April with a 3-5 business day shipping promise. Followed up. No replies.

image
Andrea de la Vega
GB

One of a kind The description, photos and background story really helped sell me on the rug without even seeing in person. Shipping was fast and the rug arrived in good condition. It is really beautiful and the vibrant colors bring my living room to life. Because it is vintage condition, I found a couple hairs on it. Regardless, I really liked the rug and would rather purchase a vintage piece than new production from a generic store.

image
SM
GB

Sent wrong item, can't get a response I ordered a custom rug. After 3 1/2 months of waiting I was sent the wrong sized rug. They even sent me an email before shipping it with a photo that looked like the wrong size. So I emailed back to confirm the dimensions. They replied stating the dimensions of the rug I ordered, which was almost a square, not the one they sent me, 5x8. Instead of making and sending me the custom rug I ordered they sent me the stock 5x8 rug. I'm still waiting on them to get back to me but so far I'm being ignored. Don't order from them. Edit- they sent me the "correct" rug. However the tassels on my white rug are brown, they look dirty and don't match the rest of the rug. The reason the rug took 4 months was because it "didn't pass quality control" the first time so they had to remake it. But not sure why it was allowed to pass quality control this time. They did let me keep both rugs as an apology but really wish I had a better experience.

We may use cookies or any other tracking technologies when you visit our website, including any other media form, mobile website, or mobile application related or connected to help customize the Site and improve your experience. learn more

Allow