Ordering through Benisouk was a breeze Ordering through Benisouk was a breeze. Rug arrived in a timely fashion and is wonderfully made; our new pup adores it too! Understanding that while this rug is durable, it’s also important to note how easily the dye can be removed or can bleed. Found this out after dog had small accident on it. Typical. Otherwise it is a lovely, warm addition to my eclectic living room!

Returning rugs 'stuck in customs' - no refund. Buyer beware! I've since come to realise my experience is identical to dozens of others, making me wish I had read reviews prior to falling for the glitzy website. The rug I bought was returned to Benisouk well within the 14 day returns window, and FEDEX has even said it was delivered. But according to Benisouk it is apparently 'stuck in customs'. Benisouk provide no proof of this, no evidence of any communication with customs, constant reassurances that they are 'working hard' to retrieve it from customs, but now six months in, I hold zero hope of ever receiving a refund for this and now they are not returning my emails. Benisouk states that we should use their own 'authorised' returns company, to guarantee delivery, but this is ludicrous. They quote you virtually the price of the rug to return it. I got a quote from the same company at a fraction of the cost of the return that they quoted me. Naturally I pursued that route. Now there is nothing to show for it. If you are thinking of purchasing any product with this company - spend a moment reviewing all the 1 star reviews first, and then draw your own conclusions.

Buyer beware. Buyer beware. Fraudulent company and purchase. Ordered 1st April with a 3-5 business day shipping promise. Followed up. No replies.

Does not match pictures and non-existant support Benisouk gets an extra bad review for their lack of customer service. It started with the shipment when there was no notification of how long it would take or that it would take over a month more than listed anywhere on their website (it took 2!) to receive my order. And then when one of the rugs arrived, the color was NOT as photographed in the image. Red vs. Pink is very different when you're designing a room and paying a lot of money for something. Since I emailed to inquire, they have stopped responding. Quality of the rug seems fine but the color is what I'm concerned about. Based on reading other reviews, if something goes wrong, good luck. It's a risk/cost you have to be willing to take.

Loved my experience with Benisouk Loved my experience with Benisouk. Great website with huge range of beautiful rugs. Easy to navigate and excellent customer service. My rug arrived from overseas in much less time than locally ordered products. It looks stunning on the floor and even though the photos on the website are a great indication it looks even better in real life.