Sent wrong item, can't get a response I ordered a custom rug. After 3 1/2 months of waiting I was sent the wrong sized rug. They even sent me an email before shipping it with a photo that looked like the wrong size. So I emailed back to confirm the dimensions. They replied stating the dimensions of the rug I ordered, which was almost a square, not the one they sent me, 5x8. Instead of making and sending me the custom rug I ordered they sent me the stock 5x8 rug. I'm still waiting on them to get back to me but so far I'm being ignored. Don't order from them. Edit- they sent me the "correct" rug. However the tassels on my white rug are brown, they look dirty and don't match the rest of the rug. The reason the rug took 4 months was because it "didn't pass quality control" the first time so they had to remake it. But not sure why it was allowed to pass quality control this time. They did let me keep both rugs as an apology but really wish I had a better experience.

These guys are legends. The best! Not only does Benisouk has the most unique and gorgeous rugs ever, but they also shipped fast and have been great to work with overall. The rug game can be super shady, so we're thrilled to have purchased five rugs at this point, and it's been smooth sailing all the way.

So happy with these! The pillows are beautiful, luxurious yet sturdy. Incredible craftspersonship— so well made, they will last years, if not generations. The colors were just as pictured on the website, so choosing was easy, and they fit perfectly in our home. It took a little longer than other online sources for decor such as Anthropologie or Pottery Barn but so worth the wait. The quality is greatly superior to anything I’ve seen at those retailers. Feels good to support a real person rather than a machine.

One of a kind The description, photos and background story really helped sell me on the rug without even seeing in person. Shipping was fast and the rug arrived in good condition. It is really beautiful and the vibrant colors bring my living room to life. Because it is vintage condition, I found a couple hairs on it. Regardless, I really liked the rug and would rather purchase a vintage piece than new production from a generic store.

High quality Benisouk has products of high quality and unusual design. I bought a wool rug and it's very complimentary in my minimalist space. Shipping was as scheduled, without delays. I'd order again from Benisouk.