Returning rugs 'stuck in customs' - no refund. Buyer beware! I've since come to realise my experience is identical to dozens of others, making me wish I had read reviews prior to falling for the glitzy website. The rug I bought was returned to Benisouk well within the 14 day returns window, and FEDEX has even said it was delivered. But according to Benisouk it is apparently 'stuck in customs'. Benisouk provide no proof of this, no evidence of any communication with customs, constant reassurances that they are 'working hard' to retrieve it from customs, but now six months in, I hold zero hope of ever receiving a refund for this and now they are not returning my emails. Benisouk states that we should use their own 'authorised' returns company, to guarantee delivery, but this is ludicrous. They quote you virtually the price of the rug to return it. I got a quote from the same company at a fraction of the cost of the return that they quoted me. Naturally I pursued that route. Now there is nothing to show for it. If you are thinking of purchasing any product with this company - spend a moment reviewing all the 1 star reviews first, and then draw your own conclusions.

Very Pleased! Everything done online, so ordering an expensive rug was a leap of faith. There was also an extensive (10-12 week) wait time for the rug, but it was worth the wait. it's a lovely rug and fits my newly renovated room wonderfully. and my pet's love it too - the 100% wool rug is now their favorite place to nap!

The quality and softness of my Beni Ourain is unmatched. I worked with Benisouk on a custom Beni Ourain rug with an unusual size. They were very helpful and responsive. I don't often purchase rugs online but working with Benisouk made the process easy and gave me confidence in the quality and authenticity so I decided to make the purchase. The rug arrived a few weeks early and it's absolutely beautiful! The quality and the softness of the wool is unmatched and truly elevates the living space.

We cannot be happier having the most beautiful rug in our living room! Receiving such a beautiful rug was worth the wait! We couldn't be happier with how our living room looks now. BENISOUK was a very professional and trustworthy company. The pictures on the website were very helpful for us to have a good idea of the final product. We are pleased and happy to be able to have a piece of art in our home.

Cactus silk pillows Our four cactus silk pillows were delivered very quickly and are beautiful. These are exactly what we were hoping for. Highly recommended. Each pillow case is unique, and not precisely the same size, but all fit an 18x18 pillow inside very well.