Seems like another Chinese scam I placed my order for looking unique drill bit based on amazing advertisement placed on Pinterest. The one been received was different, does not work at all. I do consider it as another made in China scam. The problem is no customer service phone number does exist. They keep silence to my 3 every day complaints submitted through their website. There is no alternative way for contacting them. $30.00 is pretty much for a not working single drill bit. I want to get a full refund. This is my very negative experience ordering something made in China through Pinterest advertisement. ONLY after placing such feedback I've been contacted by their customer service rep ( he calls himself James) who offered me a full refund ( no return necessary) in exchange to editing my pretty negative feedback. I have agreed. So now I'm adding with 2 extra stars to my EXPERIENCE with Sanrico.com not for the product itself and not for the way how they sell it. James told me to use such a very specific drill I have to buy another special and expensive equipment to my drilling machine. It was not mentioned about on their Pinterest advertisement clip. That is why I called it initially a scam. Hey Sanrico , here is America and not everybody is dumb as you think. You have to be responsible for what you put in advertisement gear providing with honest and fullest information to American customers. You can cheat on your compatriots but here in States you have to follow the doing business rules.

I always get the same answer from… I always get the same answer from you:"Hi Rodrigue., It’s James. Resolving your issues and answering questions is a top priority for me. A member of my support team will follow up with you very soon to resolve your inquiry. I know tracking an order or cancellations can be stressful. Don't worry, we have received your request and opened a ticket on your behalf, one of my team members will be in touch with you within 1 business day. While you wait for a response, you can have a look at our online help (👉) for frequently asked questions. We look forward to chatting soon!" and I never get a response to my questions. What are you doing?

I am so pumped up for my Sanrico… I am so pumped up for my Sanrico products, including the many I have yet to purchase! The folks in customer service were prompt, attentive, and all have a ridiculously adept way of sharing their product knowledge, and mostly, being helpful HUMANS!! Cant wait to route insane amounts of 45 deg miters...SPLINTER & HASSLE FREE! Thanks for doing biz right, Sanrico; i wish there were more like you!!!

Sanrico delivered my Welding Rods as… Sanrico delivered my Welding Rods as promised. Initially they appeared lost but Sanrico followed up and they were delivered in days. I have not used the Welding Rods yet so I can not comment. I would like to give kudos to the Customer Support staff as they were very timely in following up with my questions. I would recommend this company as reliable/dependable supplier.

Happy Customer In the past I have ordered various items from Sanrico without any problems. My last order for a Profile Tool got somehow lost in transit. I contacted the Customer Service Department about it how got things sorted out and rectified very quickly for me. For that reason, I give them full marks. Well done.