Eclectic collection of tools and… Eclectic collection of tools and products that may just be the one thing to manage a project or gnarly job! Recently I was getting one of those (cobalt drill bits) and pressed an up-sell offer button thinking I would get to see the details - alas, no, it promptly added it to my order, which I didn’t want as I still had plenty of that product at my shop. I contacted support and they agreed to cancel and refund that portion of the order. So cool products and excellent support.

The customer service is excellent! The customer service is excellent. I purchased welding rods and their automated system offered me an even better deal. However it wasn't clear to me as to why I couldn't simply order the "better" deal by itself. After communicating with their service department, they made an exception that allowed the cancellation of the first order and they promptly refunded me. I then ordered the "better deal" and I ended up with 40% more welding rod and saved $10 in the process. Thanks a whole bunch! It's rare to be treated well nowadays. I would buy again from them.

I am so pumped up for my Sanrico… I am so pumped up for my Sanrico products, including the many I have yet to purchase! The folks in customer service were prompt, attentive, and all have a ridiculously adept way of sharing their product knowledge, and mostly, being helpful HUMANS!! Cant wait to route insane amounts of 45 deg miters...SPLINTER & HASSLE FREE! Thanks for doing biz right, Sanrico; i wish there were more like you!!!

Best service ever! On ordering a spherical carving bit, I was disappointed when it didn’t fit my Dewalt grinder. After contacting Sanrico’s customer service department, I discovered it was my mistake. I ordered the tool without the adapter. Sanrico said,” No problem, we will send you the adapter at no charge”. Wow! I will get all my carving needs at Sanrico! Thank you so much!

Willing and able to assist Willing and able to assist, no questions asked!