Very Helpful, The folks at Sanrico have been very helpful! When an order seemed to disappear - after a slight hiccup, they investigated and then re-sent the order, which has now been delivered. The items themselves are of good quality; and will be very useful. I am impressed with their friendliness; and willingness to assist at every stage. More than happy and will definitely deal with them again.

I always get the same answer from… I always get the same answer from you:"Hi Rodrigue., It’s James. Resolving your issues and answering questions is a top priority for me. A member of my support team will follow up with you very soon to resolve your inquiry. I know tracking an order or cancellations can be stressful. Don't worry, we have received your request and opened a ticket on your behalf, one of my team members will be in touch with you within 1 business day. While you wait for a response, you can have a look at our online help (👉) for frequently asked questions. We look forward to chatting soon!" and I never get a response to my questions. What are you doing?

I have purchased a number of tools in… I have purchased a number of tools in the past and their delivery and support is very efficient, I live in the UK. This time I enquired about the adaptability of the 'Power Sphere' to UK angle grinders. They sorted out the answer within a few hours, without any fuss and pointed me in the direction of the adapter. So, to coin a phrase, 'Job Done'.

Horrible company Horrible company. They have a product called BOXACY. I though it was for an actual wooden box, but they instead emailed me with a link to download instructions on how to build it myself. So my fault for being confused about the images. But I never clicked that link to download it. Once I realized it wasn't a physical box, I immediately emailed them for a refund as they can tell I never downloaded their instructions. Instead, they refused to respond to multiple emails, and wanted to just keep my money. Horrible behavior. As a company, if you know someone mistakenly purchased something, but never downloaded/used it, then you should issue a refund. It's no cost to do that.

Customer service has been great, but…… Customer service has been great in tracking my original package. I made a mistake entering incorrect zip code. The package went round and round via USPS. Finally returned to Sanrico. They indicate that they will send out a new after I write a review. New item supposedly sent again. I have not received tracking information after multiple requests. Beware that you can purchase exact same item at $30 cheaper on Amazon or eBay. Do your research!