Power Sphere I ordered the power sphere without looking at the whole website. (my mistake) The power sphere requires an adapter, as It is made in another country. I did not order it and was greatly disappointed. The customer service with this co. was wonderful and I will definitely order from them again. Customer service is the exception and the reason I will use this co. again Thank you customer service. Wilton Forbes

Customer service has been great, but…… Customer service has been great in tracking my original package. I made a mistake entering incorrect zip code. The package went round and round via USPS. Finally returned to Sanrico. They indicate that they will send out a new after I write a review. New item supposedly sent again. I have not received tracking information after multiple requests. Beware that you can purchase exact same item at $30 cheaper on Amazon or eBay. Do your research!

Delivery issues I ordered three items in early May 2021 and received one in about three weeks. The other two did not show up for a long time. I repeated the order of the other two and sent a few emails to get feedback on delivery expectations. the response was unsatisfactory claiming one item was delivered mid May. The overall ordered came within two days apart by June 20th. I am satisfied with the product but concerned with the delivery and the extra effort needed to track the order. Ahmed Shazly

I am so pumped up for my Sanrico… I am so pumped up for my Sanrico products, including the many I have yet to purchase! The folks in customer service were prompt, attentive, and all have a ridiculously adept way of sharing their product knowledge, and mostly, being helpful HUMANS!! Cant wait to route insane amounts of 45 deg miters...SPLINTER & HASSLE FREE! Thanks for doing biz right, Sanrico; i wish there were more like you!!!

I failed to see the mention of the… I failed to notice mention of the required adapter when I placed my order. Thus the product received was useless without it. I contacted the Sanrico service team about my dilemma. They responded right away and provided me an opportunity to purchase the needed part. It’s great doing business with entrepreneurs that provide a good product and also value “customer service”.