Good service, responsive if problems happen People have complained about rigid heddle orders. However some of the problem is that Ashford products have to come via Ashford. So yes it took about a month to get my rigid heddle reeds but that was hardly the fault of Paradise Fibers. And when there was an error it was taken care of immediately. It's important to remember things happen and Paradise Fibers is a responsive retailer and in my case worked to fix problems that came up. Last thing. I'm very fond of Ashford products but one needs to be a bit patient when ordering items.

BUYER BEWARE! I also ordered the rigid heddle loom stand in January, had my money taken out the day I ordered it and received the same email about a price increase. Customer service replied they were following their company "rules". I will never do business with this company again. Buyer beware.

Ordered a rigid heddle loom stand on… Ordered a rigid heddle loom stand on January 13th that was advertised for $93. Today, February 26th received an email that they had made a mistake in pricing. They refused to honor their advertisement and refunded my money. So, not only did I wait a month and a half for a product that was supposed to ship at the beginning if February but they also had use of my money for over a month (yes, they pulled it out of my account immediately). If I could give no stars I would. Be very wary of ordering anything from this company. I got the runaround for weeks when I would attempt to check on this order. Consumers beware!

Fantastic customer service I've always had customer service that goes above and beyond here. If they make a mistake, they don't haggle with me about it, they resolve it quickly, politely, and, quite frankly, better than any other customer service rep I've spoken to (bar none! and I've spoken to *many* good reps). For example: I placed an order on 8/8, I received the wrong yarn today (8/10). I contacted them over chat, the customer service rep immediately apologized, and shipped out my correct order today via priority mail.

5th order in a row with problems This was the 5th order since summer that I have had problems with. I had to contact customer service 5 days after placing the order to see when it would be shipped even though the website said it was in stock & my account was charged the day I ordered. Never received the promised email with tracking info. Why do I have to contact customer service to initiate packing & shipping of my order? I shouldn't have to. 5 messed up orders since summer is 4 too many. This was my last order from Paradise.