great customer service - great deals paradise fibers customer service is amazing. i called them about my last order and my concern about the colors of a yarn i liked. computer images of color don't often show the shades well. the man who answered the phone actually compared different skeins of the same yarn and described the various colors to me. i picked one skein and was delighted with my purchase. the shipping cost was minimal - a big plus! thank you for your great customer service, discounts, and low shipping costs!!!

You're truly in paradise with Paradise Fibers! I've been ordering from them about a year and I've had a good experience with them each time. From spinning fibers and knitting yarns to knitting needles and knitting markers, everything they have has been high quality. They've always been helpful, I've received items ordered very quickly, and their staff is knowledgable and very helpful. I will continue doing business with them because they treat people like good friends.

BUYER BEWARE! I also ordered the rigid heddle loom stand in January, had my money taken out the day I ordered it and received the same email about a price increase. Customer service replied they were following their company "rules". I will never do business with this company again. Buyer beware.

Paradise Lost Do not trust this company. They don't answer their phones, emails, or messages. They don't care about their customers and in fact, are quite rude to them. I wouldn't shop here if THEY paid ME. You can't slam the door in a customer's face! The trickle-down effect has begun ... and another one bites the dust. I'm not worried. There's certainly no shortage of online yarn stores that deliver the pleasant business experience you can no longer find at Paradise Fibers.

Outstanding and consistent service I have ordered several products, from something as small as a yarn cutter to something as large as my spinning wheel, through PF. Every order has arrived quickly and been well packed. I always look forward to getting my monthly fiber club box. And I frankly cannot recommended this site highly enough.