Paradise Lost Do not trust this company. They don't answer their phones, emails, or messages. They don't care about their customers and in fact, are quite rude to them. I wouldn't shop here if THEY paid ME. You can't slam the door in a customer's face! The trickle-down effect has begun ... and another one bites the dust. I'm not worried. There's certainly no shortage of online yarn stores that deliver the pleasant business experience you can no longer find at Paradise Fibers.

Lost my support Paradise Fibers has lost my support. Being from Spokane I visited Paradise Fibers often and had the opportunity to take classes at the store. The way they have treated their employees in the last few months has made me see that they no longer are deserving of my business. Until a new store opens up in Spokane, all my business will go towards online retailers.

great customer service - great deals paradise fibers customer service is amazing. i called them about my last order and my concern about the colors of a yarn i liked. computer images of color don't often show the shades well. the man who answered the phone actually compared different skeins of the same yarn and described the various colors to me. i picked one skein and was delighted with my purchase. the shipping cost was minimal - a big plus! thank you for your great customer service, discounts, and low shipping costs!!!

Fast Accurate Delivery Every Time I discovered this company about eight months ago, and have placed orders for needles, yarn and accessories several different times within that period. They are always quick to deliver and my order has been perfect each and every time. Once an item was backordered for a few days, and they immediately wrote to tell me and kept me informed. I love the guarantee that Norton offers and will do business with them for many years to come. BJ in Texas

Quick shipping, almost perfect experience! I was really excited to hear (via email) that Paradise started working on my shipment within just minutes after I placed the order. I needed the fiber as quickly as possible. The only negative about the entire experience was that I requested USPS Priority Mail, but the order was shipped via UPS and came a couple of days later than I expected that it would, if it had been shipped Priority Mail. Fortunately, the shipment arrived fairly quickly and was exactly what I had ordered.