They ship via the slowest possible… They ship via the slowest possible method, despite charging for shipping. Their shipping page makes it look like they ship via FedEx Home. Nope, SmartPost which is absolutely the worst method. The likelihood of a package being lost or delayed for weeks is very high. Don’t order any that you actually need from here.

Dick Blick uses Fedex Dick Blick uses Fedex. Fedex fails to deliver packages to my address, although UPS delivers every day. When told Dick Blick was told my order had been delayed several days beyond its stated delivery date, Dick Blick was unconcerned. Each morning, I'm told the order is on the truck. Each afternoon, I'm told that the order is delayed due to 'operational issues'. (Strangely, Fedex changes this to 'unable to deliver' later.) I will find another online art store that cares about their customers.

Easy ordering. Great prices. Everything went smoothly as far as ordering, pricing was excellent, quick delivery. My only negative would be that one of the boxes of paints I ordered was crushed when it arrived. Product was fine, but box useless for storing paint tubes.

Sunday-bad experience with cashier Sunday, I visited the Omaha store and was looking for a canvas and was not finding the size I was looking for. When I asked for help in finding an alternate size I was told "Art is a very personal thing". OK, I get it but are there optional canvas sizes that could meet my need? We are talking an art supply to create art not art. When I tried to explain why I was looking for help and that I had driven al long way, the cashier evidently didn't like my tone of voice and became defensive and I was told by her that I shouldn't talk to her that way (what way?) and I should leave. I had a purchase I had bought the previous day with me and I didn't think would work for me, so I said I soon as I got the credit I would leave the store. I was then told by the cashier that the staff was just minimum wage earners paid to cash out customers and had no knowledge of art or art supplies. (salesperson 71700). She handled my return expediently and I left. Unfortunately, given my treatment, I doubt I will ever return to the store and its going to be tough to continue to refer other people there. I had been to this store several times before and was able to get assistance and had referred others there. Unfortunately, one bad experience takes away three good experiences.

Blick's Art Supplies is fabulous! Unfortunately there is no Dick Blick's store near me, so I work with them via online orders. I've been ordering from them for almost six years and found them consistently excellent in price, quality of product, and superb customer service. After dozens of orders I've had exactly ONE order that wasn't correct--and that one was immediately fixed when I contacted customer service. Blick's has some of the best online customer service out there. It's my go-to place for art supplies of all kinds.