OMgosh!! OMgosh! Vitaly did an AWESOME job creating the crystal of my 4 grandchildren. He was so patient and kind throughout the process of picking pictures and he even showed me an example of what my completed piece would look like. The finish product couldn't have been better. Thank you again Vitaly for an AWESOME job and ALL of your help.

Impeccable customer service Fed ex lost my package and I contacted 3D innovations about it! A employee by the name of Lisa followed up and sent me out a new keychain within a day or two! I’m so happy I received it! It’s beautiful and I’m forever grateful that they took time to understand and fix the problem!! I’ve ordered numerous of times and never experienced that but I’m glad they took care of me in the end! I’ll continue to order with them!! Lisa you’re awesome!

MAKE SURE YOU FILL OUT THE SPECIAL… MAKE SURE YOU FILL OUT THE SPECIAL INSTRUCTIONS BOX TO RECEIVE ADEQUATE SERVICE. DO NOT EXPECT THE DESIGNER TO KNOW WHAT YOU WANT AND BE SURE TO REQUEST A DRAFT OF WHAT THE FINAL PRODUCT WILL LOOK LIKE. ONLY THEN WILL YOU GET FIVE STAR SERVICE AND SATISFACTION!

Poor Pre-Sale Customer Service and Worse Conflict Resolution Satisfaction I opened a chat session to ask about how to handle a special situation I needed in giving a picture cube as a gift. I asked how to pay and how my son would handle sending them the picture since I was letting him pick the picture he wanted etched. I had two quick responses from the rep, Christian, asking for me to send him the picture so he could check availability, which was the exact opposite of what I asked. Then, 30-seconds later I received a third response saying that since I hadn't responded yet the rep was logging out of the session. (I have the transcript with time stamps if anyone questions the legitimacy of my complaint.) I responded by asking for a supervisor to talk to about this. The rep's response was all of a sudden dealing with my actual questions. I explained it was too late for him to suddenly care and I was logging out. THEN!! I sent a complaint email to the company letting them know about the situation. I received a response FROM THE SAME REP from the chat session. So I have no idea knowing if their customer relations management ever saw my criticism. My idea is that if they're no better at handling my prepurchase questions, I can't trust them handling any issues after the sale. The other complaints in online forums regarding their poor post-sale customer service, I feel my concerns are well warranted. If anyone is interested in seeing my entire chat and email interactions, I've got it all to support my complaint.

I would recommend and will probably purchase again. Absolutely no regrets for the purchase of my keychain and the necklace I bought for my wife. Our recently deceased four legged family member will live on every day in our memory and our hearts. And this 3d picture I carry now will always be with me to remind me of quality moments we had with him. Excellent quality and prompt delivery. I would recommend and will probably purchase again.