I don't usually write reviews I don't usually write reviews, but these guys and gals went above and beyond to make sure my purchase was exactly what I wanted! I was nervous to purchase something like this on line, but I was contacted several times to make sure every detail was correct. I even called them after my order, was pleasantly greeted and my questions were all answered. I must say, the crystal is Beautiful! Great quality(I was afraid of getting some plastic thing). The photograph is perfect! Unbelievable 3D - it really looks like the person! Highly recommend!

I went to Woodfield Mall in Schaumburg I went to Woodfield Mall in Schaumburg, IL to see the products first hand at the kiosk there and was impressed. After that I returned home to find the perfect photo of my daughter's beloved pets for a birthday gift. One of the pets had passed, and the quality was so good that my daughter recognized them immediately and couldn't hold back the tears.

We were gifted the medium cube and it… We were gifted the medium cube and it is AMAZING, that deserves 5 stars! We bought the "cave" light stand and it looks cool, but the quality is disappointing. The plug is very cheap so the light flashes on and off because the connection isn't great.

Poor Pre-Sale Customer Service and Worse Conflict Resolution Satisfaction I opened a chat session to ask about how to handle a special situation I needed in giving a picture cube as a gift. I asked how to pay and how my son would handle sending them the picture since I was letting him pick the picture he wanted etched. I had two quick responses from the rep, Christian, asking for me to send him the picture so he could check availability, which was the exact opposite of what I asked. Then, 30-seconds later I received a third response saying that since I hadn't responded yet the rep was logging out of the session. (I have the transcript with time stamps if anyone questions the legitimacy of my complaint.) I responded by asking for a supervisor to talk to about this. The rep's response was all of a sudden dealing with my actual questions. I explained it was too late for him to suddenly care and I was logging out. THEN!! I sent a complaint email to the company letting them know about the situation. I received a response FROM THE SAME REP from the chat session. So I have no idea knowing if their customer relations management ever saw my criticism. My idea is that if they're no better at handling my prepurchase questions, I can't trust them handling any issues after the sale. The other complaints in online forums regarding their poor post-sale customer service, I feel my concerns are well warranted. If anyone is interested in seeing my entire chat and email interactions, I've got it all to support my complaint.

Impeccable customer service Fed ex lost my package and I contacted 3D innovations about it! A employee by the name of Lisa followed up and sent me out a new keychain within a day or two! I’m so happy I received it! It’s beautiful and I’m forever grateful that they took time to understand and fix the problem!! I’ve ordered numerous of times and never experienced that but I’m glad they took care of me in the end! I’ll continue to order with them!! Lisa you’re awesome!