Superior Quality and Service It was a pleasant experience ordering from 3D innovation and was a very fast shipping time. Quality of my purchase is superb. Although i did use their codes for a big discount for my purchase, it was still not the best value. I did find another competitor with better pricing but ultimately chose 3D innovation. Regardless, the product is what is described and with quality in mind. Thanks to 3D, mothers day gift was a success!

This company is the worst This company is the worst. They tell you a price then keep adding costs to complete the piece. There is so many additional costs that they do not tell you about til the end. The salesperson showed me the preview of what the would look like completed. Well when I got my crystal is was NOT like the preview. I would have never paid the price they charged be for what I received. It’s a Christmas gift for my husband who just lost his Dad to COVID. I was something I was so excited to give him and now I will not be giving it to him because it’s not what I expected. This company is a rip off.

I don't usually write reviews I don't usually write reviews, but these guys and gals went above and beyond to make sure my purchase was exactly what I wanted! I was nervous to purchase something like this on line, but I was contacted several times to make sure every detail was correct. I even called them after my order, was pleasantly greeted and my questions were all answered. I must say, the crystal is Beautiful! Great quality(I was afraid of getting some plastic thing). The photograph is perfect! Unbelievable 3D - it really looks like the person! Highly recommend!

Excellent service Excellent service - thank you Lisa. You went over and beyond to make certain our order was correct. It was shipped immediately and was packed very well. We appreciate the compassion shown to us for the loss of our little bulldog from leukemia. He was only 2 years old and our son and his wife were heartbroken. We cannot thank you enough for the time spent making certain our order was correct. Customer service is so very important, but compassion and empathy are even more important and there was an abundance of both shown to me. Thank you - Blessings and prayers. Darla

Poor Pre-Sale Customer Service and Worse Conflict Resolution Satisfaction I opened a chat session to ask about how to handle a special situation I needed in giving a picture cube as a gift. I asked how to pay and how my son would handle sending them the picture since I was letting him pick the picture he wanted etched. I had two quick responses from the rep, Christian, asking for me to send him the picture so he could check availability, which was the exact opposite of what I asked. Then, 30-seconds later I received a third response saying that since I hadn't responded yet the rep was logging out of the session. (I have the transcript with time stamps if anyone questions the legitimacy of my complaint.) I responded by asking for a supervisor to talk to about this. The rep's response was all of a sudden dealing with my actual questions. I explained it was too late for him to suddenly care and I was logging out. THEN!! I sent a complaint email to the company letting them know about the situation. I received a response FROM THE SAME REP from the chat session. So I have no idea knowing if their customer relations management ever saw my criticism. My idea is that if they're no better at handling my prepurchase questions, I can't trust them handling any issues after the sale. The other complaints in online forums regarding their poor post-sale customer service, I feel my concerns are well warranted. If anyone is interested in seeing my entire chat and email interactions, I've got it all to support my complaint.