I feel ripped off.. I feel ripped off... I placed my order at Baybrook Mall in Friendswood, Texas. And the lady was nice but did not give me enough information about their policy. All orders are final! they do not accept excanges or any changes to your order after the order has been placed. When I got home I looked for more options online and there are way better (lower) prices online and they even offered the light for free with your purchase. I wish I'd have done a research first and would have saved a few hundred dollars...

Wonderful Experience I have ordered two crystals in the last week. With the excellent help from their Chat room, specifically "lisa" - I was able to design the perfect gifts. She answered questions, gave good suggestions and was very friendly, yet professional. Very quick turn around on products ordered! My family has been extremely impressed and loved their gifts from 3D Innovation

Poor Pre-Sale Customer Service and Worse Conflict Resolution Satisfaction I opened a chat session to ask about how to handle a special situation I needed in giving a picture cube as a gift. I asked how to pay and how my son would handle sending them the picture since I was letting him pick the picture he wanted etched. I had two quick responses from the rep, Christian, asking for me to send him the picture so he could check availability, which was the exact opposite of what I asked. Then, 30-seconds later I received a third response saying that since I hadn't responded yet the rep was logging out of the session. (I have the transcript with time stamps if anyone questions the legitimacy of my complaint.) I responded by asking for a supervisor to talk to about this. The rep's response was all of a sudden dealing with my actual questions. I explained it was too late for him to suddenly care and I was logging out. THEN!! I sent a complaint email to the company letting them know about the situation. I received a response FROM THE SAME REP from the chat session. So I have no idea knowing if their customer relations management ever saw my criticism. My idea is that if they're no better at handling my prepurchase questions, I can't trust them handling any issues after the sale. The other complaints in online forums regarding their poor post-sale customer service, I feel my concerns are well warranted. If anyone is interested in seeing my entire chat and email interactions, I've got it all to support my complaint.

Superior Quality and Service It was a pleasant experience ordering from 3D innovation and was a very fast shipping time. Quality of my purchase is superb. Although i did use their codes for a big discount for my purchase, it was still not the best value. I did find another competitor with better pricing but ultimately chose 3D innovation. Regardless, the product is what is described and with quality in mind. Thanks to 3D, mothers day gift was a success!

I went to Woodfield Mall in Schaumburg I went to Woodfield Mall in Schaumburg, IL to see the products first hand at the kiosk there and was impressed. After that I returned home to find the perfect photo of my daughter's beloved pets for a birthday gift. One of the pets had passed, and the quality was so good that my daughter recognized them immediately and couldn't hold back the tears.