Good product, awful customer service I ordered a canvas a picture of my sister's dog. It was a Christmas gift. Originally, I had an issue because there was a glitch on their website and after approving the Proof, they wanted to charge me again. I called, sent various emails and didn't receive a reply until a week later. They fixed the issue and everything was good. Later, I received an email saying that if I left a testimonial, they would give me a $50 credit for their site. I left the testimonial and never received anything. I called them, sent them emails and never received a response. Overall, good products, awful, borderline, non-existent customer service.

Great affordable way to capture family and other memories Easy to use site product always come out beautiful, shipping fast and efficient, product packaging is secure to keep canvas painting safe. I've ordered at least 6 times over the past few years and will continue to do so. Great affordable way to capture family memories

Poor communication and customer service I called PopArta.com to ask about a project that I knew would be a modification of one of their existing templates. I called with the goal of getting a better understanding of what they could and could not do so that, perhaps, I could modify my project to fit their capabilities. The person who answered the phone did not seem to understand design and printing processes, and struggled to communicate in English. As a result, every time I asked for information or an explanation, he would put me on hold and convey my question to an "editor." For example, I would say something like, "Your website shows that you can do XX. But you've just told me you can't actually do that. Can you explain why?" He would say, "Let me ask." Then he would come back with the editor's response, which usually didn't have anything to do with the question. This went on for 10 minutes. At no point did the representative say, "You know what? Something is being lost in translation. Perhaps you and the editor could schedule a time to talk directly." Rather than seeking information from me to make sure they understood what I was hoping to accomplish, the company made assumptions about what they thought I was asking for. They threw up brick walls instead of exploring solutions. I ended up having my project created by a company whose website shows the same capabilities as PopArta.com.

Great customer service Great customer service. They would reply back to emails within just a few minutes. They worked around all my changes I wanted to my picture. The reason I'm giving them 4 stars and not 5 is because I ordered a wall tapestry and received a canvas instead. But overall great experience and I love how the product turned out!

Worth it! I was going back and forth looking at different websites to make my photo look like a cartoon. At first I thought that PopArta might be more expensive because someone does it by hand instead of a filter. But it really wasn’t. And it turned out amazing. I also loved getting a preview and final say of what it would look like. I highly recommend!!