Good product, awful customer service I ordered a canvas a picture of my sister's dog. It was a Christmas gift. Originally, I had an issue because there was a glitch on their website and after approving the Proof, they wanted to charge me again. I called, sent various emails and didn't receive a reply until a week later. They fixed the issue and everything was good. Later, I received an email saying that if I left a testimonial, they would give me a $50 credit for their site. I left the testimonial and never received anything. I called them, sent them emails and never received a response. Overall, good products, awful, borderline, non-existent customer service.

Great customer service Great customer service. They would reply back to emails within just a few minutes. They worked around all my changes I wanted to my picture. The reason I'm giving them 4 stars and not 5 is because I ordered a wall tapestry and received a canvas instead. But overall great experience and I love how the product turned out!

Poor communication and customer service I called PopArta.com to ask about a project that I knew would be a modification of one of their existing templates. I called with the goal of getting a better understanding of what they could and could not do so that, perhaps, I could modify my project to fit their capabilities. The person who answered the phone did not seem to understand design and printing processes, and struggled to communicate in English. As a result, every time I asked for information or an explanation, he would put me on hold and convey my question to an "editor." For example, I would say something like, "Your website shows that you can do XX. But you've just told me you can't actually do that. Can you explain why?" He would say, "Let me ask." Then he would come back with the editor's response, which usually didn't have anything to do with the question. This went on for 10 minutes. At no point did the representative say, "You know what? Something is being lost in translation. Perhaps you and the editor could schedule a time to talk directly." Rather than seeking information from me to make sure they understood what I was hoping to accomplish, the company made assumptions about what they thought I was asking for. They threw up brick walls instead of exploring solutions. I ended up having my project created by a company whose website shows the same capabilities as PopArta.com.

Above and beyond my expectations. My art was perfect. The staff was totally accommodating no matter how many changes I requested. They were so kind and walked me through the entire process. Thanks from the bottom of my heart. My fur friends personalities explodes off the pic. Well done!!

Our First Selfie 2009 We met in 2009 and while relaxing after a movie we watched together, Jenn shot this, our first Selfie. Well it's been 5 years and we are still together and last Valentine's Day as a gift I found the picture and sent it to be memorialized as a painting... just like the greats of the past. She loved it and it hangs in our bedroom.