Poor communication and customer service I called PopArta.com to ask about a project that I knew would be a modification of one of their existing templates. I called with the goal of getting a better understanding of what they could and could not do so that, perhaps, I could modify my project to fit their capabilities. The person who answered the phone did not seem to understand design and printing processes, and struggled to communicate in English. As a result, every time I asked for information or an explanation, he would put me on hold and convey my question to an "editor." For example, I would say something like, "Your website shows that you can do XX. But you've just told me you can't actually do that. Can you explain why?" He would say, "Let me ask." Then he would come back with the editor's response, which usually didn't have anything to do with the question. This went on for 10 minutes. At no point did the representative say, "You know what? Something is being lost in translation. Perhaps you and the editor could schedule a time to talk directly." Rather than seeking information from me to make sure they understood what I was hoping to accomplish, the company made assumptions about what they thought I was asking for. They threw up brick walls instead of exploring solutions. I ended up having my project created by a company whose website shows the same capabilities as PopArta.com.

Poor Customer Service I had made a purchase on PopArta as a gift and was given a timeline of proof approval by 1/31/2017 with an ETA to my door of 2/7/17. Proof was approved by 1/31/17 but the product was not received until 2/17/17. The delay alone was frustrating but the poor customer service was what made it worse, I had to fill out forms in order to never be contacted, only to call and be told that they're looking into it and will have an answer the following morning and will call me. By afternoon I didn't hear anything and had to call customer service back to be told again that I'll hear something within 3 hours, which I did not and had to follow up again via email. After all of that back and forth my artwork wasn't even printed on 2/8 as there was something wrong with the picture which was the first time I was being notified of this. The gift ended up coming while I was out of the country and I was unable to bring it along as a gift and had to then ship it out of my own pocket. The lack of actual communication and having to hunt down customer service for answers was incredibly frustrating as I am the customer with the delayed order.

I have been waiting since Thanksgiving… I have been waiting since Thanksgiving for my gift with my husband, and I have been calling and texting everyday, and they say the same thing. They told me that the delivery date is December 11, 2023, but still nothing. Also, when I keep calling them, they keep telling me that the warehouse, where my gift is, has not been shipped, and they are not answering. I have been waiting for an answer for over two weeks, and since the surprise of Christmas has been ruined because of their failures, I will never come back for anything else after I get my portrait. Thank you, no thank you.

Updated review After a few initial problems with my order, Harper who works from Poparta got in touch and sorted everything out for me, and I am really pleased with the final product which we received today. It is of a great quality and my husband is really happy with his Christmas present.

Good product, awful customer service I ordered a canvas a picture of my sister's dog. It was a Christmas gift. Originally, I had an issue because there was a glitch on their website and after approving the Proof, they wanted to charge me again. I called, sent various emails and didn't receive a reply until a week later. They fixed the issue and everything was good. Later, I received an email saying that if I left a testimonial, they would give me a $50 credit for their site. I left the testimonial and never received anything. I called them, sent them emails and never received a response. Overall, good products, awful, borderline, non-existent customer service.