Poor communication and customer service I called PopArta.com to ask about a project that I knew would be a modification of one of their existing templates. I called with the goal of getting a better understanding of what they could and could not do so that, perhaps, I could modify my project to fit their capabilities. The person who answered the phone did not seem to understand design and printing processes, and struggled to communicate in English. As a result, every time I asked for information or an explanation, he would put me on hold and convey my question to an "editor." For example, I would say something like, "Your website shows that you can do XX. But you've just told me you can't actually do that. Can you explain why?" He would say, "Let me ask." Then he would come back with the editor's response, which usually didn't have anything to do with the question. This went on for 10 minutes. At no point did the representative say, "You know what? Something is being lost in translation. Perhaps you and the editor could schedule a time to talk directly." Rather than seeking information from me to make sure they understood what I was hoping to accomplish, the company made assumptions about what they thought I was asking for. They threw up brick walls instead of exploring solutions. I ended up having my project created by a company whose website shows the same capabilities as PopArta.com.

Great affordable way to capture family and other memories Easy to use site product always come out beautiful, shipping fast and efficient, product packaging is secure to keep canvas painting safe. I've ordered at least 6 times over the past few years and will continue to do so. Great affordable way to capture family memories

I absolutely loved the final result of… I absolutely loved the final result of the painting, my husband was so emotional and happy and all at the same time. The canvas looks amazing. Beautiful outcome

Cool Way To Show Off A Beloved Pet Our beloved dog Duke of 20 years is living out his last days and what a better way to remember him than to have a cool, colorful and uplifting picture of him done. This is on a nice thick wall tapestry with metal garments to hang with. This will be a treasured piece in our home for years to come.

Poor Customer Service I had made a purchase on PopArta as a gift and was given a timeline of proof approval by 1/31/2017 with an ETA to my door of 2/7/17. Proof was approved by 1/31/17 but the product was not received until 2/17/17. The delay alone was frustrating but the poor customer service was what made it worse, I had to fill out forms in order to never be contacted, only to call and be told that they're looking into it and will have an answer the following morning and will call me. By afternoon I didn't hear anything and had to call customer service back to be told again that I'll hear something within 3 hours, which I did not and had to follow up again via email. After all of that back and forth my artwork wasn't even printed on 2/8 as there was something wrong with the picture which was the first time I was being notified of this. The gift ended up coming while I was out of the country and I was unable to bring it along as a gift and had to then ship it out of my own pocket. The lack of actual communication and having to hunt down customer service for answers was incredibly frustrating as I am the customer with the delayed order.