John Martello
GBGreat service, great product!!! Great experience. More than willing to work with me to pick the perfect photographs of my pets. Called me to discuss any concerns I may have had. Delivered to my door in record time. The pictures look fantastic!!! Will definitely be my first and only choice in the future. Would recommend to anyone. Great business and great product.
Adonis Marrero
GBGood product, awful customer service I ordered a canvas a picture of my sister's dog. It was a Christmas gift. Originally, I had an issue because there was a glitch on their website and after approving the Proof, they wanted to charge me again. I called, sent various emails and didn't receive a reply until a week later. They fixed the issue and everything was good. Later, I received an email saying that if I left a testimonial, they would give me a $50 credit for their site. I left the testimonial and never received anything. I called them, sent them emails and never received a response. Overall, good products, awful, borderline, non-existent customer service.
Washington State mountain girl
GBExcellent work, beautiful result! I had a photo restored through this company's sister company, "Paint Your Life", then transferred the restored photo to this company for printing. The print turned out beautifully and was everything I had hoped for. The recipient has not received the print yet, but I know she will be very, very pleased. The service was excellent. Customer Service at both companies responded quickly to my questions. Paint Your Life worked with me to obtain a great restoration of a very poor quality photo. I was amazed! The print arrived at the time promised and was very professionally and carefully packaged. I will definitely use these companies again. They did an excellent job, from start to finish.
allen barber jr
GBAbove and beyond my expectations. My art was perfect. The staff was totally accommodating no matter how many changes I requested. They were so kind and walked me through the entire process. Thanks from the bottom of my heart. My fur friends personalities explodes off the pic. Well done!!
Wendy Hubbert
GBPoor communication and customer service I called PopArta.com to ask about a project that I knew would be a modification of one of their existing templates. I called with the goal of getting a better understanding of what they could and could not do so that, perhaps, I could modify my project to fit their capabilities. The person who answered the phone did not seem to understand design and printing processes, and struggled to communicate in English. As a result, every time I asked for information or an explanation, he would put me on hold and convey my question to an "editor." For example, I would say something like, "Your website shows that you can do XX. But you've just told me you can't actually do that. Can you explain why?" He would say, "Let me ask." Then he would come back with the editor's response, which usually didn't have anything to do with the question. This went on for 10 minutes. At no point did the representative say, "You know what? Something is being lost in translation. Perhaps you and the editor could schedule a time to talk directly." Rather than seeking information from me to make sure they understood what I was hoping to accomplish, the company made assumptions about what they thought I was asking for. They threw up brick walls instead of exploring solutions. I ended up having my project created by a company whose website shows the same capabilities as PopArta.com.