Online inventory is always inaccurate Online inventory is always inaccurate. I've placed two orders within two days and both were canceled due to items being out of stock in the store. Also, I placed an online purchase with the Michael's store in Orland Park, Illinois, after 3 hours, I still had not received an email to pick up my items. I called and spoke with the manager, Crystal, who still took her time getting the order together. Then to find out, they were out of stock. Michael's customer service and in-store experiences have been consistently terrible over the past few months. Although I visited Michael's in Downers Grove, Illinois this morning and the store rep was absolutely wonderful.

Donna - exceeding expectations 12/17/2023. Donna at the Leominster store was excellent. She was inquisitive to our needs, was very attentive, caring and helped us out 100% and this was in the framing department at the Tower Plazza at Leominster Ma. Today at around 12.00/12.30 on December 17 - 2023.

Wrong item received Wrong item received. No packaging for items in shopping box. Received damaged product on a later delivery. Customer rep couldn't resolve email address error, and so I couldn't look up my order on line...poorest shopping experience in my 59 years of life.

No customer service available No customer service available. Paid for the in store framimg TWICE and nothing was repaired A TOTAL BOTCHED JOB

Do NOT EVER give Michaels your real… Do NOT EVER give Michaels your real email address! They will spam-bomb your email account NON-STOP irrespective of how many time you unsubscribe ! Their spam system is like water dripping on a concrete floor in a torture cell. THEY WILL NEVER STOP !!!