What went right? What went right? Nothing!!! Ordered online for delivery. Several of the flowers delivered were wrong color. Store near me said they had my color in stock. Go there. No inventory. Placed order same flowers for pickup at another location. Get text that order is ready. Get there and they tell me they don’t have it and they would substitute with different flower. No thank you. Wasted trip. Ordered different flowers at different locale. Pick them up and of course not what I ordered. So I guess they don’t update their inventory. Needed these flowers for party centerpieces. Don’t have time for this bs. I’ll go to Hobby Lobby.

Online inventory is always inaccurate Online inventory is always inaccurate. I've placed two orders within two days and both were canceled due to items being out of stock in the store. Also, I placed an online purchase with the Michael's store in Orland Park, Illinois, after 3 hours, I still had not received an email to pick up my items. I called and spoke with the manager, Crystal, who still took her time getting the order together. Then to find out, they were out of stock. Michael's customer service and in-store experiences have been consistently terrible over the past few months. Although I visited Michael's in Downers Grove, Illinois this morning and the store rep was absolutely wonderful.

No customer service available No customer service available. Paid for the in store framimg TWICE and nothing was repaired A TOTAL BOTCHED JOB

I had a very valuable antique picture… I had a very valuable antique picture framed by Abiti. She was very courteous, friendly and knowledgeable. Her suggestions with matting and placement greatly improved the picture. A real professional. She went above and beyond suggesting upgraded hangers at no additional cost. Very pleased. If it was possible, I'd give her 6 stars Joseph

Wrong item received Wrong item received. No packaging for items in shopping box. Received damaged product on a later delivery. Customer rep couldn't resolve email address error, and so I couldn't look up my order on line...poorest shopping experience in my 59 years of life.