No customer service available No customer service available. Paid for the in store framimg TWICE and nothing was repaired A TOTAL BOTCHED JOB

Online inventory is always inaccurate Online inventory is always inaccurate. I've placed two orders within two days and both were canceled due to items being out of stock in the store. Also, I placed an online purchase with the Michael's store in Orland Park, Illinois, after 3 hours, I still had not received an email to pick up my items. I called and spoke with the manager, Crystal, who still took her time getting the order together. Then to find out, they were out of stock. Michael's customer service and in-store experiences have been consistently terrible over the past few months. Although I visited Michael's in Downers Grove, Illinois this morning and the store rep was absolutely wonderful.

CUSTOM FRAMING AT MICHAELS near Sherway I recently popped into Michaels on North Queen (near Sherway Gardens) to get some custom framing done. I would like to recommend Steve and Marika on their outstanding service. Steve does the framing, his work is excellent. He is very professional to work with and his manner is super kind and Fun. Marika assisted me is selecting my Frame, Matt Boards and fillets - I would highly recommend Marika for her keen sense of style and design. Excellent service all round - 10/10.

Heritage Green Stoney Creek Heritage Green Stoney Creek . I like this store and have been shopping there for years . In fact I have been shopping Michael’s stores for more than 10 years . Today I found out they actually have a seniors discount . 10% and that really helps when knitting a large item like a blanket . Thank you Michelle , such excellent customer service skills and a credit to this store

Customer service at the Pembroke… Customer service at the Pembroke Ontario is absolutely terrible. Use Amazon, don’t waste your time in store.