Heritage Green Stoney Creek Heritage Green Stoney Creek . I like this store and have been shopping there for years . In fact I have been shopping Michael’s stores for more than 10 years . Today I found out they actually have a seniors discount . 10% and that really helps when knitting a large item like a blanket . Thank you Michelle , such excellent customer service skills and a credit to this store

Michael's website is the worst! Michael's website is the worst!! I would be shocked if anybody actually ordered anything from their website!! It is so slow, it jumps around, sometimes it just freezes, omg it is infuriating!! So infuriating, that I had to write this bad review!! These companies just out right LIE on their websites to get you into the store! Do not trust anything Michael's website tells you!! Or you will be leaving a bad review as well!! Do better Michael's, for all the money you charge for mediocre products, do better on your website!

Online inventory is always inaccurate Online inventory is always inaccurate. I've placed two orders within two days and both were canceled due to items being out of stock in the store. Also, I placed an online purchase with the Michael's store in Orland Park, Illinois, after 3 hours, I still had not received an email to pick up my items. I called and spoke with the manager, Crystal, who still took her time getting the order together. Then to find out, they were out of stock. Michael's customer service and in-store experiences have been consistently terrible over the past few months. Although I visited Michael's in Downers Grove, Illinois this morning and the store rep was absolutely wonderful.

No customer service available No customer service available. Paid for the in store framimg TWICE and nothing was repaired A TOTAL BOTCHED JOB

Hello Hello, Last fall I had several artworks framed & reframed. Lynn was my associate(Brampton, Kennedy & Steeles). With her discerning eye & astute observations the choices were made. We’re very happy with the framework. Please convey our appreciation to her. I’d also like to express my thanks to Michaels associate teams over the years. Always insightful, helpful & they’ve made my shopping a great experience. Thank you, K. Pilon