Staff was polite and helpful I went to the Michael to get a frame for my daughter’s birthday present. One of the staff member Alyson was very kind and polite. She has a very good communication skills with the customer and her suggestion was very helpful. She is ASSET to your company. Also store was well organized has many creative products that I have been experienced. I would like to go back to Michael again.

In store class Went to Michaels in Murfreesboro for in store craft hoilday ornament class. First we were told to buy an ornament from aisle 100 (no direction on type). Then the employee running the class (who acted like she had no interest in helping or doing class) said all they had was Pour Paint? When asked how we could design or how long to dry ornament, she said she didn’t know. It was a mess no towels, no direction. Employee said busy during the season no time for these classes. I understand so rather than have horrible classes during busy season just don’t have them.

Their rewards points are pointless. Pun intended Their rewards program doesn't ever seem to give me any perks. Coupons are mostly only for online and I don't shop that way. I stopped putting my phone number when I check out because it saved me nothing. I'd much rather go to hobby lobby or Joanns.

Hello Hello, Last fall I had several artworks framed & reframed. Lynn was my associate(Brampton, Kennedy & Steeles). With her discerning eye & astute observations the choices were made. We’re very happy with the framework. Please convey our appreciation to her. I’d also like to express my thanks to Michaels associate teams over the years. Always insightful, helpful & they’ve made my shopping a great experience. Thank you, K. Pilon

Wrong item received Wrong item received. No packaging for items in shopping box. Received damaged product on a later delivery. Customer rep couldn't resolve email address error, and so I couldn't look up my order on line...poorest shopping experience in my 59 years of life.