Good customer service I placed a order, then I realized I probably wasn’t going to receive the item before Christmas, as shipping takes 1-2 weeks (to Italy). I reached out the company asking to cancel my order and they answered in 30 minutes. It was like 10pm. They asked me what was wrong and I explained the problem. They refunded me. Polite and professional.

Better than the reviews say I've just come across these reviews after mine came because I wanted to order another one for my mam. I'm glad I didn't check the reviews before ordering because they'd have totally out me off! My lamp is beautiful and good quality, a little smaller than I was expecting but so worth it. I bought it in the sale, I'm not sure if its the kind of 'sale' that they have on always, but if not, I probably wouldn't pay full price for it. I'll definitely be buying myself something else when I put my next order in!!

It arrived already broken The lamp took more than 2 weeks to arrive and when it has finally been delivered, I've discovered that the remote wasn't working... Smaller than expected, made in China. Not worth the price.

Awful customer service Awful customer service, been waiting nearly 3 weeks for my order and no response to emails or messages online. The fact they don’t even send a tracking link should be the first warning sign, then they do not reply when you request one. Not expecting this to arrive before Christmas if at all.

Orange Pluto Lightbulb I ordered the Pluto lightbulb because it is the planet for my zodiac sign Scorpio :-) The structure in the lightbulb looks really pretty and special. The delivery was incredibly fast, everything was well packed and the lamp creates a great atmosphere in the evening. I would only have wished that the structure of the lamp would also conjure up such a pattern on the wall, which unfortunately is not the case. But that doesn't make anything worse. I personally don't like the wood on the Wooden Square Base, so I'm going to paint it black. The customer service is very courteous and customer-oriented and responds very quickly to inquiries. The product and the shop are definitely recommended.