Bad service I placed my order over the Black Friday weekend and as of yet have not received either a tracking number or my goods. I contacted the customer service department for an update and have not received any response back even though they say on their website that they will respond within 48 hours. Ordered as a Christmas present and as I paid through PayPal am unsure whether to continue waiting or to request a refund. Wish I had read the reviews on here first before placing my order 🙁

Good customer service I placed a order, then I realized I probably wasn’t going to receive the item before Christmas, as shipping takes 1-2 weeks (to Italy). I reached out the company asking to cancel my order and they answered in 30 minutes. It was like 10pm. They asked me what was wrong and I explained the problem. They refunded me. Polite and professional.

Awful customer service Awful customer service, been waiting nearly 3 weeks for my order and no response to emails or messages online. The fact they don’t even send a tracking link should be the first warning sign, then they do not reply when you request one. Not expecting this to arrive before Christmas if at all.

Beautiful product I was dubious about ordering from this company as I had read the reviews here, however I decided to give them the benefit of the doubt as their products are so pretty and I couldn’t resist! My order has arrived today, about 7 days after I placed the order, to me, that’s more than acceptable. I ordered the ‘Mars’ bulb with a light up base, all plugged in and looks absolutely stunning. Will be buying from SpaceArtsy again!

It is beautiful I had no issues with the delivery which arrived within less than two weeks, therefore I am quite surprised to see so many negative reviews. The quality of the bulb is fine. I bought it with 50% discount, maybe if I paid a full price I would expect slightly better quality, but I really think it is reasonable. The colours are beautiful. It has many shades to choose from. I wish I could attach photos here.