Awful customer service Awful customer service, been waiting nearly 3 weeks for my order and no response to emails or messages online. The fact they don’t even send a tracking link should be the first warning sign, then they do not reply when you request one. Not expecting this to arrive before Christmas if at all.

Orange Pluto Lightbulb I ordered the Pluto lightbulb because it is the planet for my zodiac sign Scorpio :-) The structure in the lightbulb looks really pretty and special. The delivery was incredibly fast, everything was well packed and the lamp creates a great atmosphere in the evening. I would only have wished that the structure of the lamp would also conjure up such a pattern on the wall, which unfortunately is not the case. But that doesn't make anything worse. I personally don't like the wood on the Wooden Square Base, so I'm going to paint it black. The customer service is very courteous and customer-oriented and responds very quickly to inquiries. The product and the shop are definitely recommended.

Delivery is an absolute shambles. Delivery is an absolute shambles. Their products are cheap rubbish made in China and look nothing like the photos on their website. I have returned my item (received yesterday) and haven't heard anything about my refund. Here's hoping I get my money back

It arrived already broken The lamp took more than 2 weeks to arrive and when it has finally been delivered, I've discovered that the remote wasn't working... Smaller than expected, made in China. Not worth the price.

Bad service I placed my order over the Black Friday weekend and as of yet have not received either a tracking number or my goods. I contacted the customer service department for an update and have not received any response back even though they say on their website that they will respond within 48 hours. Ordered as a Christmas present and as I paid through PayPal am unsure whether to continue waiting or to request a refund. Wish I had read the reviews on here first before placing my order 🙁