I purchased a calendar at Barnes and … I purchased a calendar at Barnes and Noble that included FREE downloadable artwork. I went to the site and entered the code included in the calendar, then received an email thanking me for my purchase. I have not been offered a link in order to download the artwork.

I have emailed several times in regards … I have emailed several times in regards to not being able to get the free wallpapers with the code provided in Calendar, keeps telling me invalid. I also see in customer comments that I am not the only one. I have bought Lang for several years now but the lack of customer service will make me never buy another one !!!!!!!!

When a loyal customer orders six items … When a loyal customer orders six items on December 2 but only receives four items 10 days later. Then leaves a message with customer service on Monday requesting the missing two items, but received a call on Thursday in a voicemail saying please call us back and we’ll take care of this for you. Then I call on Saturday and I’m told we’ll send you the two missing items that we failed to send but no we cannot expedite the service; we’re sorry. That is absolutely 100 percent unacceptable to me as a customer when I depended on those items to be given out as gifts before 22 December. I’m a long time customer and I would expect better treatment than this. 100 percent Disappointed in the Lang company.

I ordered a calendar around 12/10/2020 I ordered a calendar around 12/10/2020. The charge of $19.58 was taken from my checking account on 12/10/20. When I hadn't received after 3+ weeks I called Lang to report this. I made 2 calls on different days,was on hold for over 1 hour each time. When my call was answered the clerks were not willing to satisfy the item I paid for that I never received. As of today 1/18/2021 I have not received what I paid for or received any communication from Lang.

2 Strikes This is 2nd year in a row that I didn’t get the calendar that I ordered. Last year was “out of stock” after order was placed and was deleted without an option to order something else instead. This year order was placed and received. However quantity of calendars received did not match the packing list. By the time I realized the error the calendar I wanted was unavailable. Disappointed.