Customer support helped me! This review is for my experience in working with customer support for an issue I had with one of their premium tools. After writing to their helpdesk about my issue, I heard back within 24 hours. While the problem wasn't fixed at first, with some explanation on my side, they rectified the entire situation after that. Thank you PicMonkey for listening to me and making things right! Big thumbs up to you!

AVOID PICMONKEY I used to love Picmonkey & used them for years to make quick easy adjustments or photo collages but since the loss of the Flash Player they are just a TOTAL RIP OFF. They charge so much £ & have no care or regard to their loyal customers & hardly offer anything for your £. I would strongly suggest to invest in the Lightroom subscription instead! There are much better, more fun & cheaper photo editing sites out there!

Does anyone actually work in the help department? Does anyone in the help and support team actually ever reply!? Filled several tickets and am yet to experience any form of communication. Messaged on Instagram and am yet to have a response. I'm now owed a refund and I feel like I'm probably not going to ever see that money again? Would be great if someone could actually take care of complaints and issues. Outrageously bad customer service.

You can find better elsewhere God, I hate Pic Monkey. For the last several years, they have used a bait and switch free trial offer, but no matter how many times you try to sign up, the free trial never seems to go through. I'm not paying a yearly fee because they either can't fix the glitches in the free trial offer or are deliberately misleading potential clients. Back in the day, I used the services a lot but now I absolutely loathe it.

I signed up for my 7 day trial I signed up for my 7 day trial. Cancelled on the 7th day but still got charged two deposits of £1 and another for £78 Before being charged I even sent an e mail to 3 of the pic monkey e mails : support@pic monkey, info@picmonkey and legal@picmonkey to ensure it had been cancelled. I got a generic response yesterday and sent another today only to find that the money has now come out of my account. No one has got back to me.