I signed up for my 7 day trial I signed up for my 7 day trial. Cancelled on the 7th day but still got charged two deposits of £1 and another for £78 Before being charged I even sent an e mail to 3 of the pic monkey e mails : support@pic monkey, info@picmonkey and legal@picmonkey to ensure it had been cancelled. I got a generic response yesterday and sent another today only to find that the money has now come out of my account. No one has got back to me.

I waste more time waiting for PicMonkey… I waste more time waiting for PicMonkey to fix issues than I do using it. Yesterday it was down completely. Today "Trouble In Paradise". This is ABSOLUTELY ridiculous. The Old Picmonkey worked great. The new is terrible and down more than it is up. Listen to other reviewers. Don't waste your money. I've been a customer for years (Old PicMonkey) but not anymore. Finding a differenct company for my business use.

great customer care I use picmonkey a year now and recently due to email account and payment changes I got billed a yearly fee. However I’m really pleased with the support and actions I have experienced asap I raised the above issue. They responded instantly with all the explanations and choices to keep prescriptions and get a refund all in an easy email correspondence. For me this is a very professional way of dealing with their customers satisfaction. Thank you.

Does anyone actually work in the help department? Does anyone in the help and support team actually ever reply!? Filled several tickets and am yet to experience any form of communication. Messaged on Instagram and am yet to have a response. I'm now owed a refund and I feel like I'm probably not going to ever see that money again? Would be great if someone could actually take care of complaints and issues. Outrageously bad customer service.

Their "Free Trial"--is a fraudulent… Their "Free Trial"--is a fraudulent claim!! They tell you free with your email-so you go spend 2 hours creating a collage-but before you can download your work of art-They tell you , that you have to purchase a plan. I hate these people-THEY ARE DECEIVING SLIME!!! AND NEVER- WILL I LOOK TO SEEK WORKING WITHIN THEM AGAIN! Don't reply back to me-after-you have disabled my ability to respond to you-except to edit this original post! Be upfront with people-BEFORE THEY BEGIN USING YOUR SERVICES! NOT AFTER_THEY HAVE CREATED_WHAT THEY CANNOT DOWNLOAD-ASK FOR THE CARD INFO_FIRST_DO NOT BE DECEIVING!!