This was our first photo book and it… This was our first photo book and it wasn't easy. The quality of our pictures was questionable. I found the Snapfish software difficult to use. Customer Service was helpful depending on who you spoke to. We submitted the order three separate times before we got it right. The discount prices made it doable. I wish the company provided some basic guidelines or suggestions for novices like us!!

Was promised a delivery date by paying… Was promised a delivery date by paying extra for rush shipping. They are just taking people's money. Customer service is terrible, No phone number to actually talk to someone. You can "chat" but they don't "do" anything about it. They say they are escalating it to the next level by email, that really means they are just tired of chatting. When you try to respond to the email, it is unable to find the email address. Total SHAM! DO NOT USE THEM

I’m done with Snapfish. I am a longtime customer of Snapfish who is now done with that company. There is no way to contact a customer service representative by phone when an order has gone awry. Shutterfly will now be my go to company for photo related books and other products. Snapfish simply does not seem to care about the quality of their customer service, which is totally unacceptable.

Two wrong orders (sending 2023… Two wrong orders where they sent 2023 calendars instead of 2024. Recipient is an aging 92 year old. They would not correct their own mistake unless there was a photo which the recipient being aged, could not do. I live 3000 miles from recipient and not able to take a photo. The time even to get through to customer for both errors, was time consuming and fruitless. I DO NOT recommend Snapfish. I used them numerous times in the past but will never us them again.

Defective My envelopes were printed upside down, and the company refused to refund even after I sent photos. The cards would be an embarrassment to use. There is clearly ZERO quality control. A five-year-old would have easily spotted this defect. Very unprofessional. I have used Snapfish for years. The service has clearly plummeted. Never again.