I WOULD GIVE ZERO STARS IF IT WAS AN… I WOULD GIVE ZERO STARS IF IT WAS AN OPTION!!!!!!! I have been trying to reach out to them for over a week and keeps getting disconnected via live chat. This company does not have a call center where you can call and speak to a live representative. We are a young family living in Florida and spend most of our days in the pool or going to the beach. I uploaded pictures via the app and thought to myself "oh they can be delivered, thats fantastic." I placed my order on 04/01, received an email on 4/2 they were printed and ready to be shipped. They gave me a tracking number that still to this day says that the shipment has not left their facility. I have had MULTIPLE chat sessions with agents and there has not been one person who has been able to help me. Yesterday 4/9- I received a message request on facebook from a complete and total stranger. Messaging me to let me know that she received my pictures along with hers. I am super SUPER thankful that this woman reached out and she wasnt a creepy man looking at pictures of my young girls in bathing suits. Due to the chat being down yesterday- I emailed them letting them know of the issue. Of course my package hasnt been picked up BECAUSE SOMEONE ELSE HAS MY PICTURES. Today the live chat was available. I kept once again, getting disconnected. I finally get connected with a woman who really didnt care that I was upset and frustrated. I told her the whole story and explained that the very kind woman who received my pictures wrote return to send on the packaging and mailed back to the facility. The live agent I was chatting with proceeds to tell me- I need to reach back out to the woman who received my pictures and have her reach out to snapfish because there are certain protocols that need to be followed. ARE YOU KIDDING ME- I have to reach out to this lady and ask her to (who I am sure is a busy individual) take time out of her day to deal with a chat where you will probably be disconnected at least twice during the session just to get this resolved? It is not the ladys fault she received the wrong photos. Obviously frustrated I said forget it, please just cancel the order and refund the money back to the card I used at checkout. She tells me that my request is denied for a refund because I have not followed the protocols for things like this. They need the pictures back first in order to process a refund. THIS COMPANY HAS THE ABSOLUTE WORST CUSTOMER SERVICE I EVER, EVER IN MY LIFE DEALT WITH.

This was our first photo book and it… This was our first photo book and it wasn't easy. The quality of our pictures was questionable. I found the Snapfish software difficult to use. Customer Service was helpful depending on who you spoke to. We submitted the order three separate times before we got it right. The discount prices made it doable. I wish the company provided some basic guidelines or suggestions for novices like us!!

What a stunning failure of a company What a stunning failure of a company. Spends millions of dollars on digital advertising in the fall, then can’t fulfill any of its orders. No message telling you that your order is delayed - they just wait til you come looking for the failed gift delivery and tell you “oh yeah, sorry we haven’t made it yet - but soon! We’ll be sure to update you…”. Little late now we’ve missed Christmas. If you can’t handle the volume, STOP aggressively advertising- duh!

Terrible customer service Terrible customer service. There is no way to speak to a live person, your only option is to use the chat feature. Yesterday, two customer service representatives just left the chat without resolving my issue. Last year my holiday cards weren’t received so we had to expedite a new order. This year I was charged for shipping when the promo clearly said free shipping. The representative y there was nothing they could do.

I would give zero stars if it was… I would give zero stars if it was possible. They destroyed both my orders. I told them several times to not change colour, brightness, contrast or anything in that matter. Just print in the poster size. That’s it. But even after repeated telling them the same thing. They kept making my pics darker. Every order was darker than the first one. Now they are not refunding me. And I have asked paypal to step in. And filed a dispute case. Paper quality is poor to say the least. Colours are bad. Everything is bad. Just stay away from these fraudsters.