What a stunning failure of a company What a stunning failure of a company. Spends millions of dollars on digital advertising in the fall, then can’t fulfill any of its orders. No message telling you that your order is delayed - they just wait til you come looking for the failed gift delivery and tell you “oh yeah, sorry we haven’t made it yet - but soon! We’ll be sure to update you…”. Little late now we’ve missed Christmas. If you can’t handle the volume, STOP aggressively advertising- duh!

Terrible customer service Terrible customer service. There is no way to speak to a live person, your only option is to use the chat feature. Yesterday, two customer service representatives just left the chat without resolving my issue. Last year my holiday cards weren’t received so we had to expedite a new order. This year I was charged for shipping when the promo clearly said free shipping. The representative y there was nothing they could do.

Defective My envelopes were printed upside down, and the company refused to refund even after I sent photos. The cards would be an embarrassment to use. There is clearly ZERO quality control. A five-year-old would have easily spotted this defect. Very unprofessional. I have used Snapfish for years. The service has clearly plummeted. Never again.

This was our first photo book and it… This was our first photo book and it wasn't easy. The quality of our pictures was questionable. I found the Snapfish software difficult to use. Customer Service was helpful depending on who you spoke to. We submitted the order three separate times before we got it right. The discount prices made it doable. I wish the company provided some basic guidelines or suggestions for novices like us!!

Terrible experience This company should not be in business. Ordered Christmas cards and paid for expedited shipping. Never received the cards. There is no phone number for customer service. The emails and chats do not work as the employees don’t seems to care about satisfying their clients. Really a terrible experience. So corrupt.