Believe every bad review Believe every bad review. Prints cropped without heads. Colors are washed out or neon orange. Requested refund, they offered to reprint... didn't even offer free shipping for the horrific experience. Think if I went through the painfully time consuming process of navigating their awful site (again) I'd get reprints with or without the heads this time? Run!

Was promised a delivery date by paying… Was promised a delivery date by paying extra for rush shipping. They are just taking people's money. Customer service is terrible, No phone number to actually talk to someone. You can "chat" but they don't "do" anything about it. They say they are escalating it to the next level by email, that really means they are just tired of chatting. When you try to respond to the email, it is unable to find the email address. Total SHAM! DO NOT USE THEM

Terrible customer service Terrible customer service. There is no way to speak to a live person, your only option is to use the chat feature. Yesterday, two customer service representatives just left the chat without resolving my issue. Last year my holiday cards weren’t received so we had to expedite a new order. This year I was charged for shipping when the promo clearly said free shipping. The representative y there was nothing they could do.

Defective My envelopes were printed upside down, and the company refused to refund even after I sent photos. The cards would be an embarrassment to use. There is clearly ZERO quality control. A five-year-old would have easily spotted this defect. Very unprofessional. I have used Snapfish for years. The service has clearly plummeted. Never again.

…wrinkled picture I ordered an 8x10 picture and it came all bent up and wrinkled. They packed it loose in a bag with my 4x6 prints. Very disappointed. The shipping was expensive with no care in the packing to ship.