Terrible customer service Terrible customer service. There is no way to speak to a live person, your only option is to use the chat feature. Yesterday, two customer service representatives just left the chat without resolving my issue. Last year my holiday cards weren’t received so we had to expedite a new order. This year I was charged for shipping when the promo clearly said free shipping. The representative y there was nothing they could do.

What a stunning failure of a company What a stunning failure of a company. Spends millions of dollars on digital advertising in the fall, then can’t fulfill any of its orders. No message telling you that your order is delayed - they just wait til you come looking for the failed gift delivery and tell you “oh yeah, sorry we haven’t made it yet - but soon! We’ll be sure to update you…”. Little late now we’ve missed Christmas. If you can’t handle the volume, STOP aggressively advertising- duh!

Another review about terrible quality prints! Another review about terrible quality prints. I ordered prints from a recent bucket list trip to Japan. A lot of the photos were the typical bright lights and colours of Japanese cities, but all the prints I received were washed out, faded and much poorer quality than the supplied digital image. On top of this, the prints took nearly two weeks to arrive despite the shipping cost being nearly the same as the cost of the prints themselves. From reading other reviews it looks like there's no point complaining to Snapfish as they aren't interested in getting better. I certainly won't be using again!

Terrible experience This company should not be in business. Ordered Christmas cards and paid for expedited shipping. Never received the cards. There is no phone number for customer service. The emails and chats do not work as the employees don’t seems to care about satisfying their clients. Really a terrible experience. So corrupt.

Christmas 2023 Christmas 2023. Ordered a photo job from this company. Photo arrived and the cropping process cut off one members head. Contacted company to fix this issue or a refund. Would not comply with either request. Placed new order. Receive a 4”x4” inch photo. Charged me an additional $17.00. This company sux. Never again will I do business with them Never!