Simple..Orders are never delivered. Simple..Orders are never delivered. They take your money and hope you forget. Never using them again.

Terrible experience This company should not be in business. Ordered Christmas cards and paid for expedited shipping. Never received the cards. There is no phone number for customer service. The emails and chats do not work as the employees don’t seems to care about satisfying their clients. Really a terrible experience. So corrupt.

Another review about terrible quality prints! Another review about terrible quality prints. I ordered prints from a recent bucket list trip to Japan. A lot of the photos were the typical bright lights and colours of Japanese cities, but all the prints I received were washed out, faded and much poorer quality than the supplied digital image. On top of this, the prints took nearly two weeks to arrive despite the shipping cost being nearly the same as the cost of the prints themselves. From reading other reviews it looks like there's no point complaining to Snapfish as they aren't interested in getting better. I certainly won't be using again!

DO NOT USE THEIR SERVICES OR… DO NOT USE THEIR SERVICES OR PRODUCTS!!! Something has changed. They were a great company at one time, however, that was then and this is now. I purchased eight photo books for work for $382. I contacted them to ask for help as in less than two weeks the pages were so warped the covers couldn't shut, they became useless to our company and absolutely worthless. They did away with their phone option to speak with a customer service representative and now only have a "Chat" option. I am absolutely sure it is because they have so many complaints and don't want to deal with it on the phone. It's much easier to end a chat (which is what finally ended up happening to me and then they deleted my account). I originally asked to have my books remade in the same quality as we've had in the past and was told they would send it to a higher management and they would get back to me that afternoon. After 24 hours of not hearing back, I reached back out and was "assured" it would be resolved to my satisfaction by another customer service rep. Once again, not a word after a week this time. I reached back out today via chat (as that is my only option) asking for their CEO's email to let them know what kind of company they have and what is being done at all levels. I was told I couldn't have their email, nor any higher level management's email. The only thing she could do prior to ending our chat and deleting my account would be to do the same thing the others did which was to send it to the next level of customer service. As soon as I said it would be ignored the same as the others, she ended our chat and deleted my account. This is the level of customer service provided. I say customer service like they are providing some, not the case. I wanted a refund of my $382, I wanted a remake of my books that were made 2 weeks ago and this company doesn't have the decency to even respond. However, on their website it clearly states Satisfaction Guaranteed. How is that the case if they won't respond to even the smallest and simplest of issues? Needless to say, I hope you don't get sucked into their 50-65% coupons and learn from my $382 loss.

Christmas 2023 Christmas 2023. Ordered a photo job from this company. Photo arrived and the cropping process cut off one members head. Contacted company to fix this issue or a refund. Would not comply with either request. Placed new order. Receive a 4”x4” inch photo. Charged me an additional $17.00. This company sux. Never again will I do business with them Never!