Another review about terrible quality prints! Another review about terrible quality prints. I ordered prints from a recent bucket list trip to Japan. A lot of the photos were the typical bright lights and colours of Japanese cities, but all the prints I received were washed out, faded and much poorer quality than the supplied digital image. On top of this, the prints took nearly two weeks to arrive despite the shipping cost being nearly the same as the cost of the prints themselves. From reading other reviews it looks like there's no point complaining to Snapfish as they aren't interested in getting better. I certainly won't be using again!

Believe every bad review Believe every bad review. Prints cropped without heads. Colors are washed out or neon orange. Requested refund, they offered to reprint... didn't even offer free shipping for the horrific experience. Think if I went through the painfully time consuming process of navigating their awful site (again) I'd get reprints with or without the heads this time? Run!

I WOULD GIVE ZERO STARS IF IT WAS AN… I WOULD GIVE ZERO STARS IF IT WAS AN OPTION!!!!!!! I have been trying to reach out to them for over a week and keeps getting disconnected via live chat. This company does not have a call center where you can call and speak to a live representative. We are a young family living in Florida and spend most of our days in the pool or going to the beach. I uploaded pictures via the app and thought to myself "oh they can be delivered, thats fantastic." I placed my order on 04/01, received an email on 4/2 they were printed and ready to be shipped. They gave me a tracking number that still to this day says that the shipment has not left their facility. I have had MULTIPLE chat sessions with agents and there has not been one person who has been able to help me. Yesterday 4/9- I received a message request on facebook from a complete and total stranger. Messaging me to let me know that she received my pictures along with hers. I am super SUPER thankful that this woman reached out and she wasnt a creepy man looking at pictures of my young girls in bathing suits. Due to the chat being down yesterday- I emailed them letting them know of the issue. Of course my package hasnt been picked up BECAUSE SOMEONE ELSE HAS MY PICTURES. Today the live chat was available. I kept once again, getting disconnected. I finally get connected with a woman who really didnt care that I was upset and frustrated. I told her the whole story and explained that the very kind woman who received my pictures wrote return to send on the packaging and mailed back to the facility. The live agent I was chatting with proceeds to tell me- I need to reach back out to the woman who received my pictures and have her reach out to snapfish because there are certain protocols that need to be followed. ARE YOU KIDDING ME- I have to reach out to this lady and ask her to (who I am sure is a busy individual) take time out of her day to deal with a chat where you will probably be disconnected at least twice during the session just to get this resolved? It is not the ladys fault she received the wrong photos. Obviously frustrated I said forget it, please just cancel the order and refund the money back to the card I used at checkout. She tells me that my request is denied for a refund because I have not followed the protocols for things like this. They need the pictures back first in order to process a refund. THIS COMPANY HAS THE ABSOLUTE WORST CUSTOMER SERVICE I EVER, EVER IN MY LIFE DEALT WITH.

Terrible experience This company should not be in business. Ordered Christmas cards and paid for expedited shipping. Never received the cards. There is no phone number for customer service. The emails and chats do not work as the employees don’t seems to care about satisfying their clients. Really a terrible experience. So corrupt.

Was promised a delivery date by paying… Was promised a delivery date by paying extra for rush shipping. They are just taking people's money. Customer service is terrible, No phone number to actually talk to someone. You can "chat" but they don't "do" anything about it. They say they are escalating it to the next level by email, that really means they are just tired of chatting. When you try to respond to the email, it is unable to find the email address. Total SHAM! DO NOT USE THEM