Seamless from beginning to end. Thank you for taking the time to follow-up about our experience. The event was a great success and highlighted by the awards we were able to present to our honored guests. The awards came fully protected in beautiful boxes. Overall, they were in great condition and awards we were to proud to hand to our distinguished recipients. I will continue to order... Thanks, again.

Great customer service and quality products! We use Fineawards for custom items as well as stock items. Their customer service, turn time and products are high quality. They've meet extremely tight deadlines and do so willingly.

Ups and Downs I had a problem with the engraving on an award being crooked when it arrived which was disappointing. I did reach someone is customer service that was able to get he award corrected and shipped overnight to my conference location. It was a little touch and go for a while, but it got taken care of.

Last minute charges I didn't like that after charging my credit card for the award to be sent to production, I had to later be charged an art conversion fee for transforming a logo into a specific format. If I had known you were going to charge for that, I would have bought a more expensive award.

Good customer service and quick turn around time I am a little disappointed with the Star Gazer trophies I received. The one that I have unpacked has a scratch (multiple lines) across the back of the silver star. At least the front of the silver star is not scratched. Where the trophy joins the base there is overflow of material on the base. Where the star joins the art glass it is rough and not smooth. Maybe a little better quality control before things are shipped. I have not looked at the second one I ordered but it will probably be the same. At the $300 mark for the two trophies it would be better if there were no boo boos. It would also be very nice if you could figure out some sort of presentation box for these trophies rather that pillow packing and cardboard box. Thanks.