Adam
GBThey made things right. The initial attention to detail was underwhelming when creating the proof particularly given that I provided the completed artwork. It is important to review closely the proofs they send to you before going to production. However, they were always very quick to correct and return the artwork and in the end the products I ordered looked amazing and I couldn't have been happier with the end results. And that is what matters. I expect to order from them again. Thank you FineAwards!
Amy Shelton
GBGreat product and service. We order from them twice a year. The awards always come in on time and we couldn't be happier with the quality. They have very good communication and work with us to get our art proof just right.
Forever Customer
GBGreat customer service I purchased the etched glass table plaque...I thought the etching would have done color to it...i was not happy because you could barely read the writing. On the other hand customer service was good
Forever Customer
GBThe intervention that saved this customer Due to some confusing language, we had an order that shipped when it should have been held on site for names to be engraved as the employees approached their 10th anniversary. This led to me having 14 awards I had no use for. The person I was dealing with was not responsive to the problem. When I threatened to pull my business, the right Customer Service person stepped in. Everything was resolved and refunded. We will continue using Fine Awards since it seemed to be just one employee in the way, not the culture of the company in the way.
Hugh D'Andrade
GBVery happy with our awards! We do a yearly award called the Pioneer Awards. This year, I wanted to design a new award, which meant choosing a new award template and producing a few samples. The Fine Awards crew was helpful and responsive through the whole process. The end result is almost perfect!