Ups and Downs I had a problem with the engraving on an award being crooked when it arrived which was disappointing. I did reach someone is customer service that was able to get he award corrected and shipped overnight to my conference location. It was a little touch and go for a while, but it got taken care of.

Worst customer service experience I've… Worst customer service experience I've ever had. I ordered thousands of dollars worth of awards and approved all of the artwork as soon as it came through only to have Customer Service reach out the next week to approve the artwork AGAIN and it was all wrong. This delay has resulted in our awards being scheduled to arrive AFTER our banquet despite my request to expedite shipping. They quoted expedited shipping at over $1,000 and I asked Customer Service to share some of that burden since the delay in delivery was due to their error and not mine. Without even responding to my request, they notified me that everything was shipping via Ground. The website boasts of guaranteeing your order will arrive BEFORE your event and that's a lie. I've been trying to work with Customer Service for days and it's like talking to a brick wall. It's beyond ridiculous and I'm never ordering from this company again. Buyer beware.

Customer service was great...product arrived broken The follow up from the design staff was fantastic, but the issue was that multiple products arrived broken. Not sure if the packaging is insufficient to keep it from breaking, or the styles I picked were too fragile.

They didn't check the wording There was a easy typo to spot, and they didn't check. Didn't offer any replacement neither

They made things right. The initial attention to detail was underwhelming when creating the proof particularly given that I provided the completed artwork. It is important to review closely the proofs they send to you before going to production. However, they were always very quick to correct and return the artwork and in the end the products I ordered looked amazing and I couldn't have been happier with the end results. And that is what matters. I expect to order from them again. Thank you FineAwards!