Never Again Customer
GBThis was the worst experience I've ever had with online order If there was an option for zero stars, I'd choose that. From start to finish, I had a horrible experience.
Hugh D'Andrade
GBVery happy with our awards! We do a yearly award called the Pioneer Awards. This year, I wanted to design a new award, which meant choosing a new award template and producing a few samples. The Fine Awards crew was helpful and responsive through the whole process. The end result is almost perfect!
Abby Koshkin
GBWorst customer service experience I've… Worst customer service experience I've ever had. I ordered thousands of dollars worth of awards and approved all of the artwork as soon as it came through only to have Customer Service reach out the next week to approve the artwork AGAIN and it was all wrong. This delay has resulted in our awards being scheduled to arrive AFTER our banquet despite my request to expedite shipping. They quoted expedited shipping at over $1,000 and I asked Customer Service to share some of that burden since the delay in delivery was due to their error and not mine. Without even responding to my request, they notified me that everything was shipping via Ground. The website boasts of guaranteeing your order will arrive BEFORE your event and that's a lie. I've been trying to work with Customer Service for days and it's like talking to a brick wall. It's beyond ridiculous and I'm never ordering from this company again. Buyer beware.
Jessica D.
GBGood Product - Poor Follow Up The product arrived in a timely manner and presented with the agreed upon design specifications, however the box that held one of the awards presented with significant damage. I contacted customer service to remedy the issue and the follow up has been very poor.
Forever Customer Meri
GBOverall a great experience Heather is a great account manager. She is always very helpful and responsive. We had a slight mix up with an order but she handled it very professionally. No complaints here.