Seamless from beginning to end. Thank you for taking the time to follow-up about our experience. The event was a great success and highlighted by the awards we were able to present to our honored guests. The awards came fully protected in beautiful boxes. Overall, they were in great condition and awards we were to proud to hand to our distinguished recipients. I will continue to order... Thanks, again.

Worst customer service experience I've… Worst customer service experience I've ever had. I ordered thousands of dollars worth of awards and approved all of the artwork as soon as it came through only to have Customer Service reach out the next week to approve the artwork AGAIN and it was all wrong. This delay has resulted in our awards being scheduled to arrive AFTER our banquet despite my request to expedite shipping. They quoted expedited shipping at over $1,000 and I asked Customer Service to share some of that burden since the delay in delivery was due to their error and not mine. Without even responding to my request, they notified me that everything was shipping via Ground. The website boasts of guaranteeing your order will arrive BEFORE your event and that's a lie. I've been trying to work with Customer Service for days and it's like talking to a brick wall. It's beyond ridiculous and I'm never ordering from this company again. Buyer beware.

The intervention that saved this customer Due to some confusing language, we had an order that shipped when it should have been held on site for names to be engraved as the employees approached their 10th anniversary. This led to me having 14 awards I had no use for. The person I was dealing with was not responsive to the problem. When I threatened to pull my business, the right Customer Service person stepped in. Everything was resolved and refunded. We will continue using Fine Awards since it seemed to be just one employee in the way, not the culture of the company in the way.

Overall a great experience Heather is a great account manager. She is always very helpful and responsive. We had a slight mix up with an order but she handled it very professionally. No complaints here.

Great product and service. We order from them twice a year. The awards always come in on time and we couldn't be happier with the quality. They have very good communication and work with us to get our art proof just right.