Good customer service and quick turn around time I am a little disappointed with the Star Gazer trophies I received. The one that I have unpacked has a scratch (multiple lines) across the back of the silver star. At least the front of the silver star is not scratched. Where the trophy joins the base there is overflow of material on the base. Where the star joins the art glass it is rough and not smooth. Maybe a little better quality control before things are shipped. I have not looked at the second one I ordered but it will probably be the same. At the $300 mark for the two trophies it would be better if there were no boo boos. It would also be very nice if you could figure out some sort of presentation box for these trophies rather that pillow packing and cardboard box. Thanks.

Good Product - Poor Follow Up The product arrived in a timely manner and presented with the agreed upon design specifications, however the box that held one of the awards presented with significant damage. I contacted customer service to remedy the issue and the follow up has been very poor.

The intervention that saved this customer Due to some confusing language, we had an order that shipped when it should have been held on site for names to be engraved as the employees approached their 10th anniversary. This led to me having 14 awards I had no use for. The person I was dealing with was not responsive to the problem. When I threatened to pull my business, the right Customer Service person stepped in. Everything was resolved and refunded. We will continue using Fine Awards since it seemed to be just one employee in the way, not the culture of the company in the way.

They made things right. The initial attention to detail was underwhelming when creating the proof particularly given that I provided the completed artwork. It is important to review closely the proofs they send to you before going to production. However, they were always very quick to correct and return the artwork and in the end the products I ordered looked amazing and I couldn't have been happier with the end results. And that is what matters. I expect to order from them again. Thank you FineAwards!

Great product and service. We order from them twice a year. The awards always come in on time and we couldn't be happier with the quality. They have very good communication and work with us to get our art proof just right.