Crua Outdoors (and Viki at Crua) Rock! Excellent customer service! I have communicated with Viki several times over different issues. She has always been very prompt, polite, and helpful. Every situation has gotten resolved to my satisfaction and both Viki, and Crua, go above and beyond to help with any need, concern, or question that I may have. I've concerned myself that I have become a bit of a pain, but I've never been made to feel that way. Professionalism and kindness are always present in my communications with Viki and others at Crua. I love the equipment and I love the company. Keep doing what you are doing, Crua Outdoors (and Viki)!

buying homeless tents for winter i ordered the insulated inflatable tent fir a homeless couple..it was to arrive weeks later..it did not.. not for months later ..it is now spring and the tent is redundant for ontario canada ... additionally sending the tent UPS instead of canada post incurs me hundreds of dollars in duty fees .. that would not be so if your company had been sensitive to canadians importing a tent ..UPS had previously destroyed a colour copier i sent to my mother..so in general my sense of fairplay and justice is at a breaking point including 2.5 years of having my hairsalon business ruined ..

Quick and precise answers to my support… Quick and precise answers to my support request, a pleasure to do business with!

Next level support. I'm from Sweden but will write this in English. I bought the Duo Maxx and Culla Maxx. I had a problem with the Culla's inner poles, specifically the back wall pole as it was nearly impossible to insert the pole, support (Viki) showed me a trick she's been using. She sent me a personal video. It was a very out-of-the-box thinking however when I tried her method I shaved off a chunk of material because the fit was very tight for me. Viki asked if I wanted a new pole that was slightly shorter but it was with a shipping fee to Sweden for €17. I just cut the pole by 2,5cm and that fit perfectly. Viki said 'You know what, I'll send you the pole anyway without charge'. It's to be 2cm shorter than 110cm originally. Awesome girl and her voice is nice to listen to lol.

Exceptional gear and service The company support team is exceptional in their communication and follow through. The gear is high quality and nice to see the company continues to invest in their product line. I own the Core tent, Duo Maxx Combo 3 and have recently decided to back the launch of the new CRUA Culla series by investing in the Culla Maxx V2. My family and I look forward to many great camping trips and good sleep with quality and easy to set-up gear!