When going to the website a chat box… When going to the website a chat box appeared and I chatted about my issue. I gave them the unit info(lowrence Hook reveal 7 transducer bracket) they suggested part number needed. Wrong part. For skimmer application. Bracket doesn't allow transducer to be low enough in the water.

Great service I ordered an additional power cord for my Lowrance so I could practice with the unit at home during the winter months. First off, Lowrance was incredibly fair on the price of the cable. I did not expect a price under $20 for anything marine electronic related. Credit definitely goes to Lowrance for not trying to gouge a customer on cost. Secondly, there was no shipping charge and the cable arrived within a week! Who does this? Thank you Lowrance!

I had to replace my downscan skimmer… I had to replace my downscan skimmer transducer that was lost a couple of weeks ago. I was able to find it wit relative ease and had it within 2 to 3 days of placing my order.

Called technical support Called technical support. Got a person who could hardly understand english. No idea on the unit whatsoever. Kept asking what model it was. On hold all the time. What a waste of time and money as you have to ring international number. Stop using overseas call centres.

I ordered my first side scan unit I ordered my first side scan unit. Of course as soon as you click the button to purchase you start waiting. I thought I might have to wait several weeks for the unit but it got here within days (not sure how many but less than a week). Hod the unit out for the first time today, there will definitely be a learning curve but so far crazy happy. I know what to expect from the unit and from Lowrance so I feel safe with my purchase, fast shipping was just a bonus.