Great Customer Service Just to know that you value your customers and make sure that they're able to purchase replacement parts! I wanted additional power and transducer cables so I could use my Hook 2 triple shot on either of my two boat. I had no problem getting hold of the cables from you guys! Also the price was reasonable! Thanks!!!

First time they send the wrong cable… First time they send the wrong cable the website describe a female to female cabale. The second time I receive the right cable pay attention to the model number and not the picture on the website. M is for male and F... Other than that this is a fine product.

Worse customer service I have ever… Worse customer service I have ever experienced. Constantly put on hold from someone overseas who had no idea what he was doing. Four hours later finally got a shipping label to send the hook 7 reveal back and they were so kind to let me pay for. I would like my four hours of time paid for.

Warranty Had a power issue with a new unit Excellent company & customer service they stand behind their product and replaced the unit quickly for me .I Have been a customer for over 30 years purchased many units along the way

Customer service is terrible Customer service is terrible. I sat on the phone over thirty minutes just to get a rude individual with no answers to a simple question. That was when will I receive my part ordered. It stated 3-5 business days but I hadn’t received any shipping information so I was just asking. After asking why so short with customers he hung up on me. Seems to be the norm from the tevie s I e read which is sad seeing y’all have such an amazing product.