When going to the website a chat box… When going to the website a chat box appeared and I chatted about my issue. I gave them the unit info(lowrence Hook reveal 7 transducer bracket) they suggested part number needed. Wrong part. For skimmer application. Bracket doesn't allow transducer to be low enough in the water.

Worse customer service I have ever… Worse customer service I have ever experienced. Constantly put on hold from someone overseas who had no idea what he was doing. Four hours later finally got a shipping label to send the hook 7 reveal back and they were so kind to let me pay for. I would like my four hours of time paid for.

Customer service is incredible Customer service is incredible. They worked with me to troubleshoot my issue with my Hook 7 over a few weeks. After several unsuccessful attempts to fix my problem, they had me send it in to be looked at. In the end, they ended up replacing the unit free of charge.

I received the wrong item I received the wrong item. I requested item 000-12244-001 but received item 000-14583-001. Now I have to go through the trouble of sending an e-mail after spending time on two calls trying to correct the mistake. All other items were the correct items and the shipping time was quick. Please slow down and insure items requested match items being sent out. Thanks

Lowrance products, top notch Running a Lowrance Ghost at 24 volts on an Allison XB21, plenty of all day power. Also running a Lowrance 9” Live at the drivers console networked to a Lowrance 16” Live on the bow, with 3 in 1 imaging at the transom and on the Ghost, all three run in unison very well. Thank you very much Lowrance for building great products.