Customer service is terrible Customer service is terrible. I sat on the phone over thirty minutes just to get a rude individual with no answers to a simple question. That was when will I receive my part ordered. It stated 3-5 business days but I hadn’t received any shipping information so I was just asking. After asking why so short with customers he hung up on me. Seems to be the norm from the tevie s I e read which is sad seeing y’all have such an amazing product.

I ordered my first side scan unit I ordered my first side scan unit. Of course as soon as you click the button to purchase you start waiting. I thought I might have to wait several weeks for the unit but it got here within days (not sure how many but less than a week). Hod the unit out for the first time today, there will definitely be a learning curve but so far crazy happy. I know what to expect from the unit and from Lowrance so I feel safe with my purchase, fast shipping was just a bonus.

Long time Loyal Lowrance Customer gets Bas Service I ordered a new boat and specified Lowrance HDS Live. Boat Manufacture ordered the Lowrance and received it in March 2021. I took possession of the boat in November 2021. Unit started acting up in November 2023, but I called Lowrnace in December, (out of town, so my flat i missed by 1 month.). Sent Lowrance all invoice on my boat and delivery date. They said unit was delivered in March so too far out of warranty. The Lowrance web site clearly says warranty starts with retail delivery and describes warranty date from when a new boat is taken delivery of, and not when delivered to the boat manufacture. did not seem to matter to the person who had a hard time understanding english. I tried to find another contact means for Lowrance, but they do a great job of keeping that very secret. I'll never buy another Lowrance or Nvionics product again. Very disappointed in how I was treated and the fact they are not following their own policy spelled out on their web site.

Lowrance products, top notch Running a Lowrance Ghost at 24 volts on an Allison XB21, plenty of all day power. Also running a Lowrance 9” Live at the drivers console networked to a Lowrance 16” Live on the bow, with 3 in 1 imaging at the transom and on the Ghost, all three run in unison very well. Thank you very much Lowrance for building great products.

Great service I ordered an additional power cord for my Lowrance so I could practice with the unit at home during the winter months. First off, Lowrance was incredibly fair on the price of the cable. I did not expect a price under $20 for anything marine electronic related. Credit definitely goes to Lowrance for not trying to gouge a customer on cost. Secondly, there was no shipping charge and the cable arrived within a week! Who does this? Thank you Lowrance!