The customer service team is amazing. The customer service team in every department are eagerly helpful. Especially Erik in the women’s shoe department and Samuel in sports. They have a wide variety of everything and anything you may need or want. The atmosphere is just great!

Purchase at Scheels. Everyone was very helpful and… Everyone was very helpful and understanding. Giving Veterans a discount is very appreciated. I was told by an associate to make sure I got my veterans discount. When I was checking out he told the other person to make sure I got the discount. Everyone was courteous and helpful. Great experience.

1/5 nothing worked When I went into scheels to buy a pair of basketball shoes, they were sold out. So, then I got balls to put into my shoes after track practice but, at the check out all of the cash registers shut down and I only had Apple Pay which meant that I had to wait 45 minutes to write my card information down on a piece of paper. Then after an hour, they closed and I didn’t receive my item after buying it. 1/5 stars. Get you’re stuff together scheels.

Hanna Ward-Wichita KS store-exceptional Hanna Ward at the Wichita KS store was very knowledgeable and she went the extra mile. I had looked at some patio chairs and all questions were answered honestly. I had ordered the chairs from her the next day by phone and her team had them ready in 15 minutes. Impressed.

They made it right! I had previously expressed a concern with the service I had in the Eden prairie store regarding a pair of ON shoes that were not meeting my expectations. They had a hole in the toe/seam. I received a response from Jacob one of the managers in that area and he proceeded to meet me and handle my concern so professionally that I ended up not only replacing the shoes that were defective but I also bought three more pair of shoes. Both Karen and Freddy were fantastic in helping me find shoes that worked well for me. This was all I was looking for when I went into scheels my first time. (That experience brought me to my visit with Jacob). I appreciate the service I received to “make it right” and because of it I will be a loyal long time customer. ! Thank you Jacob Freddy and Karen !